FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Singapore Airlines | KrisFlyer (https://www.flyertalk.com/forum/singapore-airlines-krisflyer-500/)
-   -   What has changed? (https://www.flyertalk.com/forum/singapore-airlines-krisflyer/2083156-what-has-changed.html)

RayG Aug 6, 2022 2:44 am


Originally Posted by itadakimasu (Post 34490527)
You were indeed very lucky there - you'd pay close to that amount for just a SIN-DPS return flight in J now! My understanding is whilst in the early stages of recovery and restrictions on transit stops were lifted, there was a surge in bookings (at pandemic prices) especially between Europe and Australasia, and also Asia to North America, and that is the bulk of passengers we are seeing now. There are still many aircraft which have not been returned to service so those that are in service are at capacity, so much so that some ULR routes are now being flown with long-haul aircraft (as they can carry more passengers), and this has led to the downgrading of some routes being flown with long-haul (3-class) aircraft, to medium-haul (2-class) aircraft. This, in turn, has led to many passengers who've had their travel plans changed unilaterally by SQ, venting their frustrations on social media.

Capacity is indeed a big issue when they do not have enough staff and as such still can only operate to 60-70% aircraft utilization. At a recent PPS event in Europe management intimated that forecasting demand for H2 22 has been way off base -- also frustrating for SQ outstations facing the resulting customer backlash. Talking to some cc recently there is still a question whether demand will be as strong into 2023. DP: I was able to secure decent fares for Q1 23 long and shorthaul -- nowhere near what they are asking for flights in Q3-4 '22. However, having regional competitors, particularly CX and JL/NH hampered by restrictive entry rules to their home bases might somehow still push demand towards SQ for the foreseeable future. For now it appears SQ management is operating under the principle "take the money and run".

WISEMEN Aug 6, 2022 2:53 am


Originally Posted by itadakimasu (Post 34490485)
Have to disagree here - the SQ Cabin Crew Union just tows the management line - it's the way pretty much all Unions in Singapore have operated since inception. I regularly discuss such matters with the senior ranking crew on flights and the answer is always they same; these are questions they regularly get asked and in order to effect change, it's going to take some effort from passengers, esp QPP/TPP, including via the VOC questionnaires, to keep feeding back and pushing on these points.

SIA’s unions are some of the strongest in Singapore, even after LKY’s run in with the pilots in the early 1980s. The cabin crew union is particularly strong, especially after the restrictions imposed on their members during Covid.

Singapore_Air Aug 7, 2022 11:19 am

Absolutely inexplicable and bizarre for the KrisFlyer team to be adveritsing the lack of proactive pre-departure beverages in J and lack of hot towels (https://www.instagram.com/stories/kr...6102058156819/) as well as the lack of menu cover in Suites (https://www.instagram.com/stories/kr...6201345695039/)

Mind boggling.

dontsh00t Aug 19, 2022 9:51 am


Originally Posted by Singapore_Air (Post 34493837)
Absolutely inexplicable and bizarre for the KrisFlyer team to be adveritsing the lack of proactive pre-departure beverages in J and lack of hot towels as well as the lack of menu cover in Suites

Mind boggling.

"Welcome to Singapore Air, the world's best low cost carrier" :D

RayG Aug 19, 2022 10:52 am


Originally Posted by dontsh00t (Post 34528437)
"Welcome to Singapore Air, the world's best low cost carrier" :D

Well the livery has similar colors to those of Ryanair...;)

onlySIA Aug 19, 2022 11:03 am

My most recent pre-departure beverage (PDB) experiences... MEL-SIN they came round taking orders for the post-takeoff drink, I commented pointedly that they used to have PDB too. Stewardess said yes, not since COVID but it will be back soon. SIN-LHR, when they did the order for post-takeoff I made the same remark, the stewardess explained about COVID changes, said she would bring me one specially (and did). So things are improving but I sense that management are trying to postpone it as long as possible to save a few $$. Just as you have to ask for slippers (though on my MEL-SIN flight they brought an amenities kit unsolicited along with the slippers, so you win some you lose some).
Also - bizarrely - no toothpick provided with the cutlery for either meal on the MEL-SIN leg, had to request it.

HadesNL Aug 19, 2022 12:57 pm

Toothpicks available in the cutlery set AMS-SIN-DPS vv

SIN-AMS
And indeed slippers on recquest, saw the guy sitting before me walking to the loo with the grey edition slippers,
Weirdly he got no amenity kit when he received the slippers so you have to be very specific into asking.

no hot towels on all sectors spotted

carrotjuice Aug 19, 2022 4:40 pm


Originally Posted by dontsh00t (Post 34528437)
"Welcome to Singapore Air, the world's best low cost carrier" :D

Still, ahem, "a great way to fly". ;)

aritrixa Aug 21, 2022 9:54 pm

So then, one hundred thousand dollar questions:
Will the hot towel, pre departure drink and amenities be back in the future? Will the Union be less stubborn? :)

Sydneyberlin Aug 22, 2022 12:29 am


Originally Posted by aritrixa (Post 34534335)
So then, one hundred thousand questions:
Will the hot towel, pre departure drink and amenities be back in the future? Will the Union be less stubborn? :)

I know it's secondary for some but that lack of hot towels matters a lot to me. And is entirely inadequate for an airline like SQ while, really, how much can it even save?

Singapore_Air Aug 22, 2022 6:43 am


Originally Posted by Sydneyberlin (Post 34534535)
I know it's secondary for some but that lack of hot towels matters a lot to me.

Me too. Hot towels are coming back but there are difficulties and I haven't heard of an ETA.

itadakimasu Aug 22, 2022 12:05 pm

Well this was certainly different, and left me somewhat perplexed, as did the lack of some First Class crockery and most lavatory amenities - apparently ground staff / catering 'forgot' to uplift all those items:rolleyes:

https://cimg1.ibsrv.net/gimg/www.fly...5abf5b381.jpeg
Introducing the 'new' First Class cutlery and paper napkin arrangement...

RayG Aug 22, 2022 12:41 pm


Originally Posted by itadakimasu (Post 34535877)
Well this was certainly different, and left me somewhat perplexed, as did the lack of some First Class crockery and most lavatory amenities - apparently ground staff / catering 'forgot' to uplift all those items:rolleyes:

https://cimg1.ibsrv.net/gimg/www.fly...5abf5b381.jpeg
Introducing the 'new' First Class cutlery and paper napkin arrangement...

Lol, what?! Any recognition from the crew re. this. For a minute I thought this was plastic, if I had not spotted the fork and spoon. Looks worse than during the height of covid smh.

demue Aug 22, 2022 8:30 pm

Hey, there was food loaded at least. Could have been worse, glass half full ;).

aritrixa Aug 22, 2022 11:58 pm

Last night, watched on Youtube (Channel: Patrick Shea) when he was flying SQ034 that was posted 3 weeks ago and it was very obvious that Penhaligon's amenity kit and slippers/socks were there when he arrived at his seat.
Will confirm if this now became standard on SQ034 when I board for SFO on 23 September...


All times are GMT -6. The time now is 7:44 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.