worldclubber

chris63

Tasclean

worldclubber

Exact opposite for me: Krug was the winner

warakorn

I thought CPC members are not allowed to fly F in SQ to China anymore?

chris63

chris63

tpsmith82

I was just about drooling when I saw the picture...

chris63

worldclubber

chris63

worldclubber

tpsmith82

Well just wanted to post an update. After a couple of days of no response I decided to try and reach out to their social media team. So, I posted on twitter about how they had stopped serving Krug in Suites class. I’d say within a day they had responded and asked about the situation. I informed them I had submitted a feedback online and gave them the reference number. I also explained the situation and my disappointment. They quickly responded and said that it can take up to 10 day to hear a response from SQ customer service and to check back then. I was glad to have finally communicated with someone, but still no real solution or response yet.

Yesterday was day 14 or 9 business days and I finally got a response. I will post it here.

“Thank you for your email of 20 March 2019.

We are sorry to learn of your disappointment on flight SQ833/PVG-SIN/19Mar19 and SQ982/SIN-BKK on 20Mar19.

In reference to your feedback, our catering department had advise that they are still facing a shortage of Krug supply. We would like to assure you that we have taken the matter up with our In-flight Services Department. We have conveyed your feedback to our Food and Beverage Manager who will take them into consideration for future reviews.

We have also forwarded your feedback in reference to your ribeye Steak being cooked well done, whereas requested being medium rare, to our cabin crew manager to intensify review with the crew.

All in all we apologize for the disappointment experienced on this occasion, and sincerely hope that we will create a more favorable impression when you next fly with us Mrs. Arellano.

Your patronage is important to us. We appreciate and look forward to your continued support of Singapore Airlines.”

To me, the response seems to fall far short of any true customer service and is quite informal and almost a “fill in the blank” response. I continue to hear of a Krug “shortage” but there was no shortage on the flight prior to mine. I also have not heard of ANY instance or review when SQ has failed to load any Krug at all. To me someone has dropped the ball and they are blaming this on a “shortage.”

You’ll note that there is also a reference to a flight on SQ982. I had submitted another feedback regarding this flight as well. We flew business class and again they did not have ANY of the featured red wine on board, 2015 Chateau Rahoul. Mind you we were departing from SQ's home hub and they have a full page dedicated to describing this featured red. I was told none was available on the flight. At the time I also mentioned if possible to receive my BTC ribeye as rare as possible and understand they are precooked. When I received the steak it was well done, the same as the filet I received during our Suites flight from PVG to SIN.

Again, I still had a mostly wonderful flight and look forward to my next 1st and suites flights in the coming weeks. I will be MUCH more upset if the so called “shortage” rolls over to those flights as well. I hold out hope that when flying with SQ in the near future this matter will again be addressed in person and they could separate themselves from any ordinary lackluster customer service, but I will not hold my breath.

All in all, not really upset over these circumstances, just disappointed and surprised as SQ is regarded as one of the World’s premier airlines. Just wanted to see how their customer service department reacts, and now I know and so do you.

jjjohn

Am had a disgusting experience with SQ suite class before. My outbound experience was fantastic, I rated it my best inflight experience up till today.

The cabin was not really clean. Only 2 passengers on board.
An used sock was still on the ottoman under the blanket. So I was moved to another suite. Again, the little compartment for rubbish was still filled with some garbage.

The cabin crew was so embarrassing with the situation. Sadly the IFM didn't come to apologize personally.

So I filed a complain online, no reply till I emailed them. Return with a standard unpersonal reply.

demue

I have found several times that SQ publishes the same wine and drinks menu for short, medium and long haul flights. However, on the short haul flights they often only carry a subset of the wines on menu. Several times I saw a Riesling on the J menu and then learned that none was loaded / available on my flight (e.g. to DPS). IFS (well IFM now) advised it was only offered on meduim and longhaul flights. Could be similar to the Red wine case OP experienced.

Nowadays short haul the menu is just a leaflet type page in J showing meal choices and no drinks are listed any longer which is one way to eliminate the issue. YMMV