24 hour cancellation experience
Dec 2, 2018, 6:32 am
#1
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Join Date: Apr 2004
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24 hour cancellation experience
I booked a flight on the wrong dates and cancelled within an hour. The booking was "non refundable" but under FAA regulations there is supposed to be a 24 hours free cancellation option (the tickets are for the spring). SQ refunded a small amount of the purchase price.
Has anyone had experience with this? I could dispute the credit card charge but I'd prefer not to go this route.
Has anyone had experience with this? I could dispute the credit card charge but I'd prefer not to go this route.
Dec 2, 2018, 9:11 am
#2
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It is DOT, not FAA, which requires carriers to provide the 24-hour cancellation for tickets purchased at 7+ days and which are to or from the US.
1. What was the routing you purchased?
2. What was the first departure date on the ticket?
3. At what date and time did you purchase the ticket?
4. At what date and time did you cancel?
Need that information to answer your question.
1. What was the routing you purchased?
2. What was the first departure date on the ticket?
3. At what date and time did you purchase the ticket?
4. At what date and time did you cancel?
Need that information to answer your question.
Dec 2, 2018, 9:05 pm
#4
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In that case you should be able to cancel for full refund regardless if it was a non-refundable fare. As long as you have the time stamped confirmation and cancellation emails from SQ you should be fine.
I would call or email them in the US, share the facts, remind of DOT guidelines and request this refund to be corrected. The automated ticket cancellation process can't handle this scenario I think. This requires a human intervention.
I would call or email them in the US, share the facts, remind of DOT guidelines and request this refund to be corrected. The automated ticket cancellation process can't handle this scenario I think. This requires a human intervention.
Dec 3, 2018, 11:29 am
#8
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The cancellation is covered by the DOT on timing, but the Rule permits the carrier to specify how a cancellation is made. SQ requires a call. What I don't know is what happens if you don't call until outside the 24 hours.
At a minimum, I would call back and ask what they are talking about given that you did cancel within 24 hours, even if you did it online.
At a minimum, I would call back and ask what they are talking about given that you did cancel within 24 hours, even if you did it online.
Dec 3, 2018, 11:39 am
#9
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Seems like you must call to cancel in order to get a full refund. I hope the word must in their conditions below isn’t a deal breaker. I would follow the advice in the post above and hope that does the trick.
https://www.singaporeair.com/en_UK/u...tions-refunds/
Cancellations and refunds
You may cancel your Singapore Airlines ticket online for a refund if you’ve purchased a ticket on a refundable fare. If you cancel a non-refundable ticket, only the taxes will be refunded. The refund will be credited to the credit/debit card used to purchase the ticket. In some instances, a cancellation/refund fee may apply. To qualify for a refund, you must cancel your ticket within the deadline stated on your booking.
If you’ve purchased a ticket for a flight to or from the USA, you may cancel your ticket without penalty within 24 hours of your booking – as long as it’s more than a week before your flight departs. To ensure that you get a full refund, your cancellation must be made with your local Singapore Airlines office.
https://www.singaporeair.com/en_UK/u...tions-refunds/
Cancellations and refunds
You may cancel your Singapore Airlines ticket online for a refund if you’ve purchased a ticket on a refundable fare. If you cancel a non-refundable ticket, only the taxes will be refunded. The refund will be credited to the credit/debit card used to purchase the ticket. In some instances, a cancellation/refund fee may apply. To qualify for a refund, you must cancel your ticket within the deadline stated on your booking.
If you’ve purchased a ticket for a flight to or from the USA, you may cancel your ticket without penalty within 24 hours of your booking – as long as it’s more than a week before your flight departs. To ensure that you get a full refund, your cancellation must be made with your local Singapore Airlines office.
Dec 3, 2018, 10:24 pm
#10
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Dec 4, 2018, 5:02 am
#12
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I will call them and let people know what happens. I have a good friend who is a lawyer, and sometimes a strongly worded lawyer letter will resolve issues like this if they are being recalcitrant.
Dec 4, 2018, 6:31 pm
#13
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Dec 4, 2018, 8:09 pm
#14
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I would have called them as soon as you realized through this forum that it is the best course of action. Waiting longer may unnecessarily complicate resolution, but YMMV.
Dec 8, 2018, 5:59 pm
#15
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