Transfered Amex MR points from my wife's account into my Krisflyer account. Consequen
Oct 16, 2018, 2:50 pm
#1
Original Poster
Join Date: Mar 2003
Posts: 1,111
Transferred Amex points from my wife's account into my Krisflyer account. Consequen
I earn American Express Membership Reward points at a much higher rate than my wife does. For a long time I have transferred her points into my frequent flyer accounts. This helps us to keep my balances high which is more useful.
I recently transfer 51k MR points from her MR account into my Krisflyer account and successfully booked three tickets.
After about two weeks I received an email from Krisflyer noting that a mismatched transaction took place and to provide the proof that I owned the account. I provided copies of our passports and explained the situation exactly as above. Krisflyer responded that the ticket must be refunded and the 51k miles must be transferred into my wife's Krisflyer account. I asked Krisflyer to hold off, so I could transfer an additional 51k points from my Amex MR account requesting to leave the ticket intact. Krisflyer rejected that approach and went forward with the cancelation and the transfer. Once the flights were canceled, the award inventory reappeared thankfully and I simply rebooked the flights after transferring 51k miles out of my Amex MR account.
Krisflyer is certainly within their rights to do what they did. I did not receive an answer why cross account transfers are allowed by their IT. It should be easy enough to reject these transfers. The whole process was done via email and took approximately took weeks.
I am positing this as a data point in case anyone else has this issue.
I recently transfer 51k MR points from her MR account into my Krisflyer account and successfully booked three tickets.
After about two weeks I received an email from Krisflyer noting that a mismatched transaction took place and to provide the proof that I owned the account. I provided copies of our passports and explained the situation exactly as above. Krisflyer responded that the ticket must be refunded and the 51k miles must be transferred into my wife's Krisflyer account. I asked Krisflyer to hold off, so I could transfer an additional 51k points from my Amex MR account requesting to leave the ticket intact. Krisflyer rejected that approach and went forward with the cancelation and the transfer. Once the flights were canceled, the award inventory reappeared thankfully and I simply rebooked the flights after transferring 51k miles out of my Amex MR account.
Krisflyer is certainly within their rights to do what they did. I did not receive an answer why cross account transfers are allowed by their IT. It should be easy enough to reject these transfers. The whole process was done via email and took approximately took weeks.
I am positing this as a data point in case anyone else has this issue.
Last edited by michaelr; Oct 16, 2018 at 8:04 pm
Oct 16, 2018, 7:41 pm
#4
Join Date: May 2010
Posts: 1,498
Transferring miles from Citi, names don't match exactly… problem? see post 10. Anyway, it would be a useful data point to know about the AU issue.
Oct 16, 2018, 8:13 pm
#5
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,741
As others highlighted, im the case of Amex this isn't always clear cut and people may get confused with Amex rules and KF rules.
In the case described by the OP, KF acted within its rights, but is it really necessary, after hearing the explanation and knowing about the ambiguities on the Amex MR side, to reject an entirely reasonably proposal from OP to transfer in the 51k from his account before cancelling redemption tickets?
In my book, that is just unnecessary punishment and while the OP got lucky that award space reappeared, it could have been worse and SQ would have royally ticked off another customer. Unless someone is a repeat offender, customer centricity looks different.
In the case described by the OP, KF acted within its rights, but is it really necessary, after hearing the explanation and knowing about the ambiguities on the Amex MR side, to reject an entirely reasonably proposal from OP to transfer in the 51k from his account before cancelling redemption tickets?
In my book, that is just unnecessary punishment and while the OP got lucky that award space reappeared, it could have been worse and SQ would have royally ticked off another customer. Unless someone is a repeat offender, customer centricity looks different.
Oct 17, 2018, 12:40 pm
#6
Original Poster
Join Date: Mar 2003
Posts: 1,111
I felt as well that Krisflyer was out to punish me for the cross transfer. In the end I am sitting with 51k KF miles in my wife's account. It is a non-issue for me as I am certain I will be able to use these miles one way or another before they expire. It did leave a sour taste in my mouth, however. So far I have always had positive experiences with their customer service.
Oct 17, 2018, 12:43 pm
#7
Join Date: Sep 2008
Posts: 7,875
As others highlighted, im the case of Amex this isn't always clear cut and people may get confused with Amex rules and KF rules.
In the case described by the OP, KF acted within its rights, but is it really necessary, after hearing the explanation and knowing about the ambiguities on the Amex MR side, to reject an entirely reasonably proposal from OP to transfer in the 51k from his account before cancelling redemption tickets?
In my book, that is just unnecessary punishment and while the OP got lucky that award space reappeared, it could have been worse and SQ would have royally ticked off another customer. Unless someone is a repeat offender, customer centricity looks different.
In the case described by the OP, KF acted within its rights, but is it really necessary, after hearing the explanation and knowing about the ambiguities on the Amex MR side, to reject an entirely reasonably proposal from OP to transfer in the 51k from his account before cancelling redemption tickets?
In my book, that is just unnecessary punishment and while the OP got lucky that award space reappeared, it could have been worse and SQ would have royally ticked off another customer. Unless someone is a repeat offender, customer centricity looks different.