Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,756
As others highlighted, im the case of Amex this isn't always clear cut and people may get confused with Amex rules and KF rules.
In the case described by the OP, KF acted within its rights, but is it really necessary, after hearing the explanation and knowing about the ambiguities on the Amex MR side, to reject an entirely reasonably proposal from OP to transfer in the 51k from his account before cancelling redemption tickets?
In my book, that is just unnecessary punishment and while the OP got lucky that award space reappeared, it could have been worse and SQ would have royally ticked off another customer. Unless someone is a repeat offender, customer centricity looks different.