Cancel redemption booking, KF miles taxes refund takes forever?
Dec 25, 2017, 9:44 pm
#1
Original Poster
Join Date: Dec 2013
Posts: 239
Cancel redemption booking, KF miles taxes refund takes forever?
Just cancelled my redemption booking 2 weeks ago and the miles + taxes are still not refunded to my account yet? Is it normal?
I reside in Singapore, and the booking was for JFK-SIN. SQ said because the ticket was not issued in Singapore, it takes time for the refund.
What's your experiences like?
I reside in Singapore, and the booking was for JFK-SIN. SQ said because the ticket was not issued in Singapore, it takes time for the refund.
What's your experiences like?
Dec 25, 2017, 10:33 pm
#2
Join Date: Jan 2016
Posts: 654
Just cancelled my redemption booking 2 weeks ago and the miles + taxes are still not refunded to my account yet? Is it normal?
I reside in Singapore, and the booking was for JFK-SIN. SQ said because the ticket was not issued in Singapore, it takes time for the refund.
What's your experiences like?
I reside in Singapore, and the booking was for JFK-SIN. SQ said because the ticket was not issued in Singapore, it takes time for the refund.
What's your experiences like?
Dec 26, 2017, 4:59 am
#3
Join Date: Nov 2013
Posts: 86
Just cancelled my redemption booking 2 weeks ago and the miles + taxes are still not refunded to my account yet? Is it normal?
I reside in Singapore, and the booking was for JFK-SIN. SQ said because the ticket was not issued in Singapore, it takes time for the refund.
What's your experiences like?
I reside in Singapore, and the booking was for JFK-SIN. SQ said because the ticket was not issued in Singapore, it takes time for the refund.
What's your experiences like?
Dec 28, 2017, 9:18 pm
#6
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
I canceled a MI J RT and miles took about 8-10 days to get returned. The taxes refund is still pending after 14 days and to be fair SQ advised it would take around 3 weeks. This seems to be normal these days.
If miles are needed urgently you can tell the agent when cancelling and they can redeposit miles right away. However, this is exception process and not standard.
If miles are needed urgently you can tell the agent when cancelling and they can redeposit miles right away. However, this is exception process and not standard.