Star Alliance Mixed Cabin Award Issues and Frustrations!
Jan 26, 2023, 5:55 am
#16
Join Date: Jul 2005
Location: Melbourne, Australia
Programs: AAdvantage, Krisflyer, Velocity
Posts: 125
I'm having a similar issue. I'm trying to book a Business Star Alliance RTW Award for 280k points. Unfortunately with my route, the Avianca flight from BOG-EZE is only available in Economy.
I spoke to supervisor in Singapore main call centre (philippines) and he said it's not allowed. Then I tried to just do a surface sector, open jaw instead and then I can just pay AUD$450 for the economy flight or use my AAmiles but he didn't really understand what a surface sector was, which was a shame as this was supposed to be the supervisor. Awaiting a call back. Just worried my award flight availability will disappear as time ticks on.
I'm coming up against the 35,000 mile limit, starting from a Australia, and with United availability not showing in Expert Flyer, this is turning into real torture to organise.
I spoke to supervisor in Singapore main call centre (philippines) and he said it's not allowed. Then I tried to just do a surface sector, open jaw instead and then I can just pay AUD$450 for the economy flight or use my AAmiles but he didn't really understand what a surface sector was, which was a shame as this was supposed to be the supervisor. Awaiting a call back. Just worried my award flight availability will disappear as time ticks on.
I'm coming up against the 35,000 mile limit, starting from a Australia, and with United availability not showing in Expert Flyer, this is turning into real torture to organise.
Jan 26, 2023, 6:36 pm
#17
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Example here will be for SIN - FUK (stopover) - HND - SIN. This way, you pay for SIN - HND roundtrip at star alliance rates, with the free stopover at FUK, and you get your domestic flight included, without having to transit at FUK on the way back.
J saver on SQ, on the SQ flights you want. So SIN - FUK and HND - SIN.
Then for NH domestic flights (example here will be the FUK - HND), not all are searchable via SQ's site. Either you can call to find availability, or try another *A (non SQ and non NH site) site. I usually use UA site to look for NH domestic availability. My experience for FUK - HND (back in 2019), was that not all available flights are listed on SQ's site. Only Y is available, NH do not release J and F award space on domestic.
If you are booking way ahead, ie 300+ days ahead, I believe NH do not release domestic flights that early, you may have to wait to ticket the flights.
J saver on SQ, on the SQ flights you want. So SIN - FUK and HND - SIN.
Then for NH domestic flights (example here will be the FUK - HND), not all are searchable via SQ's site. Either you can call to find availability, or try another *A (non SQ and non NH site) site. I usually use UA site to look for NH domestic availability. My experience for FUK - HND (back in 2019), was that not all available flights are listed on SQ's site. Only Y is available, NH do not release J and F award space on domestic.
If you are booking way ahead, ie 300+ days ahead, I believe NH do not release domestic flights that early, you may have to wait to ticket the flights.