The Private Room - Service Sub Standard
Sep 10, 2014, 7:34 pm
#46
Join Date: Dec 2013
Programs: Krisflyer, Marco Polo Gold, Accor Platinum, SPG Gold, Club Carlson Gold, Hertz Gold, Avis Preferred
Posts: 29
My experience with the TPR has been pleasant and amid all that (sometimes) "craziness" in both business and first class lounges meaning crowd/noise especially from those traveling in groups, I really do enjoy the peace and quiet TPR offers.
I think that's exactly what premium service is about. When you need, ask and they will deliver promptly and professionally. Otherwise, they let you be. Even in Suites, they don't bother you unnecessarily. Brillant (!)
Perhaps is this "sense of entitlement" that premium passengers feel they have the right to?
I think that's exactly what premium service is about. When you need, ask and they will deliver promptly and professionally. Otherwise, they let you be. Even in Suites, they don't bother you unnecessarily. Brillant (!)
Perhaps is this "sense of entitlement" that premium passengers feel they have the right to?
Sep 11, 2014, 2:56 am
#47
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
Personally, I expect such a lounge to rival a club lounge at a top hotel chain - in Singapore for instance the Conrad, the GH or the Ritz Carlton. Maybe some people want to be left alone and that's fine, but its no excuse for poor service to other customers.
Sep 11, 2014, 3:10 am
#48
FlyerTalk Evangelist
Original Poster
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
Isn't the point that the OP got the same service everyone else (including myself) gets in the TPR. It's awful. Reheated food, 90's hotel decor, limited drinks selection and liaize faire service. It's sub-standard relative to the home F lounges of QF, CX, BA and LH.
Message - if you want real F service on the ground, fly someone else. SQ is great in the air but fails to recognize premium pax value the end to end product, not just the flight.
Message - if you want real F service on the ground, fly someone else. SQ is great in the air but fails to recognize premium pax value the end to end product, not just the flight.
Sep 12, 2014, 11:36 pm
#49
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
The TPR is somewhat unique. It is pretty much as the OP describes, and there's nothing really 'special' about it in terms of FC lounges. It's quiet, and boring. Many other lounges around the world have surpassed the TPR service offering.
Not having a snack offered with drinks is fairly common. You ask for a drink (in just about any lounge) and you get a given a drink. If you want a snack, ask for one.
The CX F Wing is the same - plenty of waiting staff, but you won't get offered a snack.
Not having a snack offered with drinks is fairly common. You ask for a drink (in just about any lounge) and you get a given a drink. If you want a snack, ask for one.
The CX F Wing is the same - plenty of waiting staff, but you won't get offered a snack.
Sep 14, 2014, 7:13 am
#51
Suspended
Join Date: Jun 2014
Location: Singapore, Bangkok and Hong Kong
Programs: BA, Singapore
Posts: 75
The TPR is somewhat unique. It is pretty much as the OP describes, and there's nothing really 'special' about it in terms of FC lounges. It's quiet, and boring. Many other lounges around the world have surpassed the TPR service offering.
Not having a snack offered with drinks is fairly common. You ask for a drink (in just about any lounge) and you get a given a drink. If you want a snack, ask for one.
The CX F Wing is the same - plenty of waiting staff, but you won't get offered a snack.
Not having a snack offered with drinks is fairly common. You ask for a drink (in just about any lounge) and you get a given a drink. If you want a snack, ask for one.
The CX F Wing is the same - plenty of waiting staff, but you won't get offered a snack.
Sep 17, 2014, 1:55 am
#52
Join Date: Nov 2010
Location: CNX
Programs: EK Gold, HHonors Diamond, Marriott Platinum
Posts: 68
I suppose the term "substandard service" brought me to this thread. Clearly that's in the eye of the beholder. I enjoy the "private" aspect of being given space in TPR as much as I do the "check-in to handover at the aircraft door" attention of TG F, especially when the semi-private side rooms in the F lounge are available and getting to the gate means a buggy ride. Each is pleasant for a different reason.
One troubling implication emerging in the thread is that some part of the inattention involved gender discrimination. That's not substandard service. It's simply unacceptable and if the client feels on solid ground with that aspect it warrants more attention from SQ corporate than a discussion thread here.
One troubling implication emerging in the thread is that some part of the inattention involved gender discrimination. That's not substandard service. It's simply unacceptable and if the client feels on solid ground with that aspect it warrants more attention from SQ corporate than a discussion thread here.
Sep 17, 2014, 2:00 am
#53
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
Given that your profile says you don't belong to any programs I don't think you even needed to respond to that comment. And so what if you had been on some sort of redemption - isn't that what FT is all about?
Sep 17, 2014, 2:57 am
#54
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
I suppose the term "substandard service" brought me to this thread. Clearly that's in the eye of the beholder. I enjoy the "private" aspect of being given space in TPR as much as I do the "check-in to handover at the aircraft door" attention of TG F, especially when the semi-private side rooms in the F lounge are available and getting to the gate means a buggy ride. Each is pleasant for a different reason.
One troubling implication emerging in the thread is that some part of the inattention involved gender discrimination. That's not substandard service. It's simply unacceptable and if the client feels on solid ground with that aspect it warrants more attention from SQ corporate than a discussion thread here.
One troubling implication emerging in the thread is that some part of the inattention involved gender discrimination. That's not substandard service. It's simply unacceptable and if the client feels on solid ground with that aspect it warrants more attention from SQ corporate than a discussion thread here.
Sep 17, 2014, 2:52 pm
#55
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Whether that is true is a different matter, as you say.