Name that stain...
Nov 22, 2019, 7:53 am
#1
Original Poster
Join Date: Jan 2019
Posts: 116
Name that stain...
So pleased to have paid for seat 2D from DEN to LGA to be welcomed by the following at my seat.
I pointed it out to the FA who came back and handed my a pile of little wipe packs like the ones you get a BBQ restaurant to clean sticky fingers. It was definitely not my expectation that I would be the one to clean what was hopefully a coffee stain but certainly could've been something else far worse.
She said she would not touch it and that it was too late to get the cleaning crew back on a flight that was already quite delayed.
How does someone miss this? It's pretty disgusting. And disappointing.
I pointed it out to the FA who came back and handed my a pile of little wipe packs like the ones you get a BBQ restaurant to clean sticky fingers. It was definitely not my expectation that I would be the one to clean what was hopefully a coffee stain but certainly could've been something else far worse.
She said she would not touch it and that it was too late to get the cleaning crew back on a flight that was already quite delayed.
How does someone miss this? It's pretty disgusting. And disappointing.
Nov 22, 2019, 8:17 am
#6
Original Poster
Join Date: Jan 2019
Posts: 116
First, I wasn't expecting a seat that looked like that.
Second, I was expecting a cleaning crew to clean it up.
Third, if I was expected to clean it up then I would expect at the very minimum, the same equipment that the FA's use when they collect garbage, etc. Like gloves, for instance, as no one knew what it actually was. I asked for gloves. I was told they had none that they would/could give me.
So this wasn't some prima donna moment. But 3 packages of bbq wipes wasn't going to work for me. Perhaps it would have been sufficient for you.
Second, I was expecting a cleaning crew to clean it up.
Third, if I was expected to clean it up then I would expect at the very minimum, the same equipment that the FA's use when they collect garbage, etc. Like gloves, for instance, as no one knew what it actually was. I asked for gloves. I was told they had none that they would/could give me.
So this wasn't some prima donna moment. But 3 packages of bbq wipes wasn't going to work for me. Perhaps it would have been sufficient for you.
Nov 22, 2019, 9:15 am
#8
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Nov 22, 2019, 9:21 am
#9
Join Date: Nov 2018
Posts: 354
I agree. Even if not in FAs Job description , if you pride yourself on service and as an ambassador for the airline you should at least offer and leave it to the pax to turn down. I mean they have gloves and clean the Lavs for Pete’s sake. If not the pax’s doing they should absolutely offer to clean it.
Nov 22, 2019, 9:55 am
#12
Original Poster
Join Date: Jan 2019
Posts: 116
I agree. Even if not in FAs Job description , if you pride yourself on service and as an ambassador for the airline you should at least offer and leave it to the pax to turn down. I mean they have gloves and clean the Lavs for Pete’s sake. If not the pax’s doing they should absolutely offer to clean it.
They wouldn't give me gloves.
It was just a really strange experience.
Nov 22, 2019, 10:02 am
#14
Join Date: Nov 2018
Posts: 354
I commend you for not causing a stink, as that is pointless, but you have every right to be disappointed.
Nov 22, 2019, 10:42 am
#15
Join Date: Sep 2004
Location: CLT
Programs: US CP, SPG Gold
Posts: 592
Is this a joke? One can probably make a rather weak argument that the FA shouldn't be the one to clean it, but certainly a paid F customer should not be expected to clean pre-existing stains on a plane? And the fact she just brought the customer a bunch of wipes and refused a request for gloves with an attitude of "have at it?" A paid F customer?
Really, you must be joking.
Really, you must be joking.