vikasr

I had booked three rooms at Hilton Jaipur hotel for two nights each and stayed. Booking was made through Hilton website and paid during checkout by cash.

As I had no use for the receipt I have destroyed the same.

When I did not receive points for the stay I emailed to Honors and they reverted saying that the booking was made through other channels and hence points cannot be credited. I then sent to them the booking confirmations that were received through email from Hilton directly but it has not helped as they are insisting for the invoice, which I have now destroyed.

I have asked them to investigate but Honors team has been silent since a few days with no revert whatsoever.

What can be done in this situation?

ashkale

Call the hotel and they will sort this out.

BrlDsguise

The receipt should be attached to the stay. Just log in to HIlton's website, go to my account, and view past stays.

Beano

If you book two rooms do you get points for both rooms?
I stayed in one and my daughter in the other

vikasr

OK. Will try this.

vikasr

No, my account is not showing the receipt.

BrlDsguise

Yes if on the same folio but it often requires a call or e-mail to get it sorted out.

missamo80

Call the hotel. They can fix this or get you a copy of the receipt which you can then show to customer care.

Neil

IntFF

I think you can get points for 2 rooms. I got. But not more than 2 rooms. Must be SAME reservation and paid Together.

Beano

I see
I made two bookings as I booked first then my daughter wanted to come along

neo_781

Agreed. If you ask to speak to the Accounting department they can email you a new copy of the receipt.

vikasr

Called the hotel and they emailed to me a copy of the receipt. Forwarded that to Honors and points credited within 2 days.
Thanks for the suggestions!