Wyndham Rewards vs. Wyndham ByRequest
Aug 20, 2010, 12:24 pm
#1
Suspended
Original Poster
Join Date: Feb 2004
Posts: 4,188
Wyndham Rewards vs. Wyndham ByRequest
I have a Wyndham Reward account, but when I use the account to sign in to Whynham website, it didn't take it. I then called Wyndham, and was told Wyndham website is for Wyndham ByRequest members. I should sign in through WyndhamReward.com, not Wyndham.com.
What?
I am totally confused. what is the difference between the two, and why is Wyndham doing this? just to confuse people?
What?
I am totally confused. what is the difference between the two, and why is Wyndham doing this? just to confuse people?
Aug 23, 2010, 8:16 am
#2
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
I'm no expert on the programmes, but think of it this way - WR is a no-tiers points accumulation programme; when staying at Wyndham Hotels (and not Super 8, Day Inns or anywhere else in the extended group) this particular property brand recognises return visitors with a few useful perks. You still get your WR points though.
I agree - it does seem really odd to have a differentiation, especially as the differences don't appear to be enormous.
Mind you, Interconti have their Ambassadors as well as Priority Club, so the model must work in some circumstances.
I expect Wyndham Rewards may be able to illuminate...
I agree - it does seem really odd to have a differentiation, especially as the differences don't appear to be enormous.
Mind you, Interconti have their Ambassadors as well as Priority Club, so the model must work in some circumstances.
I expect Wyndham Rewards may be able to illuminate...
Aug 24, 2010, 7:54 am
#3
Company Representative - Wyndham Rewards
Join Date: May 2010
Location: Global
Programs: Wyndham Rewards
Posts: 147
I have a Wyndham Reward account, but when I use the account to sign in to Whynham website, it didn't take it. I then called Wyndham, and was told Wyndham website is for Wyndham ByRequest members. I should sign in through WyndhamReward.com, not Wyndham.com.
What?
I am totally confused. what is the difference between the two, and why is Wyndham doing this? just to confuse people?
What?
I am totally confused. what is the difference between the two, and why is Wyndham doing this? just to confuse people?
Sep 2, 2011, 12:54 pm
#4
Join Date: Apr 2010
Posts: 257
Question:
Does one earn Wyndham rewards points for staying at Wyndham properites even though the booking was made using the ByRequest account?
In your website's FAQ, there is no mention of how the two accounts are linked.
If I stayed in a Wyndham property with my ByRequest membership, how do I make sure I get 500 miles credited to my FF program through my Wyndham rewards membership?
Does one earn Wyndham rewards points for staying at Wyndham properites even though the booking was made using the ByRequest account?
In your website's FAQ, there is no mention of how the two accounts are linked.
If I stayed in a Wyndham property with my ByRequest membership, how do I make sure I get 500 miles credited to my FF program through my Wyndham rewards membership?
Sep 6, 2011, 7:35 am
#5
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
If your ByRequest account number is on your reservation and it is a qualifying stay, you will earn miles on our Wyndham Rewards account.
Question:
Does one earn Wyndham rewards points for staying at Wyndham properites even though the booking was made using the ByRequest account?
In your website's FAQ, there is no mention of how the two accounts are linked.
If I stayed in a Wyndham property with my ByRequest membership, how do I make sure I get 500 miles credited to my FF program through my Wyndham rewards membership?
Does one earn Wyndham rewards points for staying at Wyndham properites even though the booking was made using the ByRequest account?
In your website's FAQ, there is no mention of how the two accounts are linked.
If I stayed in a Wyndham property with my ByRequest membership, how do I make sure I get 500 miles credited to my FF program through my Wyndham rewards membership?
May 16, 2012, 8:44 am
#6
Join Date: May 2005
Location: Nomad, Chicago
Programs: UAL 1K, Million Miler
Posts: 1,884
What a confusing system
Almost a year since the last post on this chain and this is still a very confusing system.
I can't understand how any marketing/loyalty department would think the two-number, two-login system is a valid model.
As a customer, I have frankly given up on this program.
I can't understand how any marketing/loyalty department would think the two-number, two-login system is a valid model.
As a customer, I have frankly given up on this program.
Last edited by m60521; May 16, 2012 at 8:45 am Reason: typo
May 16, 2012, 10:43 am
#7
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
Hello, sorry for the confusion.
ByRequest is the program where when you stay at a Wyndham hotel and Resort you can get extras like free local calls, welcome snacks and upgrades, depending on how many times you've stayed.
With Wyndham Rewards you earn points on qualifying stays at any of our hotel brands that you can use towards free nights stays.
Hope this helps.
ByRequest is the program where when you stay at a Wyndham hotel and Resort you can get extras like free local calls, welcome snacks and upgrades, depending on how many times you've stayed.
With Wyndham Rewards you earn points on qualifying stays at any of our hotel brands that you can use towards free nights stays.
Hope this helps.
May 25, 2012, 1:20 pm
#9
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
May 30, 2012, 7:47 am
#11
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
May 30, 2012, 12:57 pm
#12
Join Date: Sep 2005
Location: Denver
Posts: 509
Welcome, Cohall
ByRequest #: XXXXXXXX8
Benefit Level: Welcome
Earning Preference: Not Available
Current Points: Not Available
I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.
May 30, 2012, 2:05 pm
#13
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
I apologize for the confusion. If you log into WyndhamRewards.com it will show you your earning preference and point balance from there.
I will pass on your feedback about not having 2 accounts and 2 websites.
Thank you.
I will pass on your feedback about not having 2 accounts and 2 websites.
Thank you.
I am on the Wyndham by request site. This is the site that used to always have my information on it (and is the website awardwallet tries to use as well), but now it just says:
Welcome, Cohall
ByRequest #: XXXXXXXX8
Benefit Level: Welcome
Earning Preference: Not Available
Current Points: Not Available
I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.
Welcome, Cohall
ByRequest #: XXXXXXXX8
Benefit Level: Welcome
Earning Preference: Not Available
Current Points: Not Available
I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.
Jun 2, 2012, 8:32 am
#14
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
................
I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.
I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.
Jun 2, 2012, 3:00 pm
#15
Join Date: Mar 2012
Posts: 784
I was reading the other day that this is phasing out to one system over the summer. It's the important update on the Wyndham.com site. For now, award wallet needs to have both. I was dumb enough to not go back to check if there was a place for both accounts but managed to figure it out. Unfortunately not before I thought my points were hacked. They had been showing in my wallet under rewards and one day they just weren't. All good now.
Last edited by wcj; Jun 2, 2012 at 3:21 pm Reason: Include site