Originally Posted by Cohall

I am on the Wyndham by request site. This is the site that used to always have my information on it (and is the website awardwallet tries to use as well), but now it just says:

Welcome, Cohall
ByRequest #: XXXXXXXX8
Benefit Level: Welcome
Earning Preference: Not Available
Current Points: Not Available

I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.