Just to give an update..i got a response to my email. All RA benefits on the award stay, but no room upgrade unless I want to pay THB 2500 for club room/access.

I have just booked Berlin for Christmas, if I want to pay for an upgrade is this done at check in or with guest services in advance. I was was about to book the club floor when I saw the point break but the rooms on the 8th floor are so much nicer.

What number post shows the link to current points break inventory?
Wow this thread has gotten long.I remember when it was a puppy
Thanks

Not sure if this helps, but here is a link to the map which has the properties:
http://www.ichotelsgroup.com/h/d/pc/...rateCode=IVANI

Not sure if that's what you're asking, but I can't find the post.

glad to hear about this story.

Ric

Than you lucky9876coins^
That did the trick.......

I have a pointbreak booking at CP Terrigal for 7 nights which I made last August. I now only need 4 of those 7 nights and called to make the change. However, I'm told that I would need to pay 100k points for 4 nights now and that Pointbreak reservations can't be cancelled or changed.

I think people here reported that they successfully cancelled their Pointbreak bookings and got all their points back. How did you do this? Online or by calling PC or the hotel directly?

And has anyone actually changed such a reservation to make it shorter? I don't see why I shouldn't get the points back if I only need 4 out of 7 nights. The hotel can sell my room and should be happy especially over Christmas.

In addition, my reservation doesn't say anything about special conditions. It's just a normal reward night booking with the usual cancellation policy. PC tells me I had booked at 5k points, so the special rules apply. However, at the time there was no other choice when you booked online. Any idea what I can do?

I have had success reducing a pointbreak stay by one night before and still getting it for 5k/night even after it had been removed from the pointbreak list.

If you cancel your reservation online, all the points will automatically be returned to your account.

I had to modify one of my pointbreak reservations a few weeks ago, and was able to change the check-in date to 3 days later than originally booked (and got the points returned). When I called to try to shorten another reservation ~1 week afterwards, several customer service reps said they were unable to modify the reservation without losing the rate. It wasn't worth the hassle to argue with them (it was for someone else) so I simply canceled the reservation.

I had another pointbreak reservation at the IC Frankfurt, and I knew I would only need 2 nights instead of the 3 originally booked. Because of my previous experience, I didn't bother calling to try to get the reservation shortened in advance. In any case, the hotel ended up returning the points for the unused nights, which I thought was very generous of them. However, I would also definitely have been okay with paying the extra 5K points for the unused night.

Priority club might very well be clamping down on the flexibility of the Pointbreak reservations. If you aren't able to get your points back for the unused nights, you can view the room as costing say 10K/night instead, and can then decide whether that is worthwhile or not.

I am huge supporter of Priority Club and their Point Breaks offerings
In fact my business increased in revenue since they were introduced
As I see it their point currency is now worth more to me if they will be offering these from time to time. And that will drive my business hands down with this fine program.

However I have problems the way they are going about disclosing terms and conditions on Point Breaks and I see it as a serious one personally
You might want to get a supervisor at the PC Service Center to discuss the situation.
First when I originally booked the terms and conditions were very difficult to see and were poorly disclosed. In fact only after I booked the reservation did I read FT and then find out it was in fact perhaps meant to be a non refundable reservation in points. It’s put on the bottom of their landing page for Points Break where it is hard to see and never mentioned again.
Which is how I missed it.
When I went to book it online it said fully refundable if canceled in time.
Just as you claim.

So IMO you have every right to get a refund of those points. Now change may be another story if the deal or special inventory is gone.
Perhaps the individual hotel may be of help too there.

I did have to cancel two of my PB reservations. But in both cases the points went back into my account on their own with no prompting.

Yet I had a wasted strong discussion with PC who did agree after quite a bit of back and forth to refund my points. Thankfully I didn't need them at all.^

Now I don't have a problem if PC only wants to make this a NON refundable reservation booking as the norm.
The problem I have is that it is not clear where it should be.
And it should be without question at the point of transaction if that should be their intention.

Just as it is when you book a non refundable revenue rate. Clearly disclosed before you agree to the booking. Because it is not you have every right to receive your points returned and don't take no for an answer if the points don't go back on their own.
It doesn't matter what they have to say you have it in writing that you may cancel.Now if they cooperate is another story


Many folks made cancellations and I know of a few who changed it with hotel resevation managers. Either way it’s of my opinion PC is not doing a good job of disclosure and if their intention is to make thse all non refundable they need to be doing a much better job

Good Luck!

I 100% disagree as we know what the official position is regarding this, which is that it is non-refundable. Since this position involves a weakening of the value of this offer - any confusion & room for complaint can only be a benefit to us. I save my complaints for when it's the opposite situation - like when the buried t&c's of Ambassador benefits aren't honoured by a hotel, who - for their part - hadn't been properly advised or made aware of them.

And I fully disagree respectfully right back at you
That’s what makes for some lively discussion here

Who is we? We all know? Flyertalkers ? What about the general public?
We as a community have been wrong and we have been right many times Need a few million posts for some past history.
I just signed up for a credit card based on a poster in the Hyatt forum that thought from what he heard and read based on the perceived intent of VIP tier benefits which never materialized.
Result one wasted application on my part and torn up credit card that could have cost me 300 dollars

I have consulted on a number of popular programs and I still don’t know the 100% answer to what the good folks at PC were thinking.
Nor have I spoken with one of the folks who worked on the more recent Point Breaks offerings under Steve S the Vice Presidents team in Atlanta
I do plan to ask her if I run into her at the next conference.

Here are the facts as I know them now in which there is some clear grey area IMO.
Which incidentally I reported through the normal Priority Club consumer channels months ago.
The website still states fully refundable/changeable
yet in an obscure place if one happens to get the email it states non refundable.
Some folks just book the reduced point award online and won't see that disclosure at all.
So one can book the award without ever even receiving the email with the non refundable t&C
I myself discovered that only after first booking and then looking more carefully after discussion here on FT.

So yes I agree and think that most likely it was their original intention to be fully non refundable non changeable.
But lets also be clear (off topic somewhat)
That historically breaks precedent in almost all programs I know
I have never even heard of a non refundable hotel points award till PB.

That said if I book on any airline site and it says fully refundable/changeable as it did on my 250 dollar US Air return ticket before clicking I fully expect my credit card company and the airline to uphold any written terms and conditions at the point of that transaction that I legally agreed too.

What their intention was or for that matter what we think of in the land public opinion is not binding IMO in a court of law.And the same would hold true if I called a US Airways call center and they then said sorry your ticket its non refundable you should have known that most tickets are and that was our intent

That doesn't fly in my book and quite frankly it shouldn't in yours
What you agree to before clicking/transacting should be binding by all means

I'm sorry to interrupt your discussion ...just thought that I'd let you know that I was able to change my Point Break booking and reduce the number of nights to 4 instead of 7. It was sorted out by the hotel directly. So, all is good in the end.

Any idea when the 2008 updated PB list will be up??
Just can't wait to book the 5K/night stays.

so did I
which is why I was wondering what all the other stuff was all about
incuding the so called T & C