Originally Posted by
Sydfly
I have a pointbreak booking at CP Terrigal for 7 nights which I made last August. I now only need 4 of those 7 nights and called to make the change. However, I'm told that I would need to pay 100k points for 4 nights now and that Pointbreak reservations can't be cancelled or changed.
I think people here reported that they successfully cancelled their Pointbreak bookings and got all their points back. How did you do this? Online or by calling PC or the hotel directly?
And has anyone actually changed such a reservation to make it shorter? I don't see why I shouldn't get the points back if I only need 4 out of 7 nights. The hotel can sell my room and should be happy especially over Christmas.
In addition, my reservation doesn't say anything about special conditions. It's just a normal reward night booking with the usual cancellation policy. PC tells me I had booked at 5k points, so the special rules apply. However, at the time there was no other choice when you booked online. Any idea what I can do?
I am huge supporter of Priority Club and their Point Breaks offerings
In fact my business increased in revenue since they were introduced
As I see it their point currency is now worth more to me if they will be offering these from time to time. And that will drive my business hands down with this fine program.
However I have problems the way they are going about disclosing terms and conditions on Point Breaks and I see it as a serious one personally
You might want to get a supervisor at the PC Service Center to discuss the situation.
First when I originally booked the terms and conditions were very difficult to see and were poorly disclosed. In fact only after I booked the reservation did I read FT and then find out it was in fact perhaps meant to be a non refundable reservation in points. It’s put on the bottom of their landing page for Points Break where it is hard to see and never mentioned again.
Which is how I missed it.
When I went to book it online it said fully refundable if canceled in time.
Just as you claim.
So IMO you have every right to get a refund of those points. Now change may be another story if the deal or special inventory is gone.
Perhaps the individual hotel may be of help too there.
I did have to cancel two of my PB reservations. But in both cases the points went back into my account on their own with no prompting.
Yet I had a wasted strong discussion with PC who did agree after quite a bit of back and forth to refund my points. Thankfully I didn't need them at all.^
Now I don't have a problem if PC only wants to make this a NON refundable reservation booking as the norm.
The problem I have is that it is not clear where it should be.
And it should be without question at the point of transaction if that should be their intention.
Just as it is when you book a non refundable revenue rate. Clearly disclosed before you agree to the booking.
Because it is not you have every right to receive your points returned and don't take no for an answer if the points don't go back on their own.
It doesn't matter what they have to say you have it in writing that you may cancel.Now if they cooperate is another story
Many folks made cancellations and I know of a few who changed it with hotel resevation managers. Either way it’s of my opinion PC is not doing a good job of disclosure and if their intention is to make thse all non refundable they need to be doing a much better job
Good Luck!