Error submitting 20 minute bag guarantee
Jul 26, 2025 | 8:25 pm
#1
Original Poster
Join Date: May 2006
Location: GA
Programs: VA-SLV, QF-GLD, DL-PM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,352
Error submitting 20 minute bag guarantee
My wife recently fly ATL-DTW and her baggage took VERY long to come out, almost 45 minutes.
I tried to submit a 'bags on time' for her and it gives me this error. It's been 3 days, I've tried multiple devices, phones and computers, and the same error.
If I change the date of the event, it comes back and says the details don't match the ticket, so it seems to be checking the details properly. but gives an error anyway.
Anyone seen this? Would calling help? There's only 1 day left to submit now.
We're Sorry
There was an issue processing your request. Please click back and try your request again.
I tried to submit a 'bags on time' for her and it gives me this error. It's been 3 days, I've tried multiple devices, phones and computers, and the same error.
If I change the date of the event, it comes back and says the details don't match the ticket, so it seems to be checking the details properly. but gives an error anyway.
Anyone seen this? Would calling help? There's only 1 day left to submit now.
We're Sorry
There was an issue processing your request. Please click back and try your request again.
Jul 27, 2025 | 7:29 am
#3
Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,687
I've had this with a PNR mismatch, or flying WestJet (ineligible), or international.
Call them or just fill out a feedback form. It's 2500 miles - they should be able to do this easily.
Call them or just fill out a feedback form. It's 2500 miles - they should be able to do this easily.
Jul 27, 2025 | 7:57 am
#4
Join Date: Nov 2018
Location: SLC
Programs: communist, liberal and love Campbell's Cream of Chicken Soup
Posts: 117
I've noted that with recent software updates, the app works about 50% of the time displaying the snippet you shared for this piece but desktop works fine.
Jul 27, 2025 | 5:50 pm
#5
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,315
Mar 19, 2026 | 9:24 am
#7
Join Date: Jan 2013
Location: midwest
Programs: DL Gold (after 11 yrs at PM)
Posts: 949
EDIT: I see now that Delta has changed the terms of the 2500 mile offer. It has to be submitted within two hours of landing now. But the form still lets you pull up a date of travel up to three days earlier (I guess if your flight actualy travels wildly late?)
Really just another way they're making the day of travel have more things you must do immediately. Pause getting to your ground transpo, or driving home or to the office, fill out the form (it is quick to complete, at least!). "Keep climbing."
Really just another way they're making the day of travel have more things you must do immediately. Pause getting to your ground transpo, or driving home or to the office, fill out the form (it is quick to complete, at least!). "Keep climbing."
Last edited by RaflW; Mar 19, 2026 at 9:43 am Reason: Just seeing that Delta changed the Terms. Dang!