Oct 28, 2019, 2:48 pm

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The Newly Redesigned Air Canada Mobile App (Fall 2019)

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Mar 2, 2026 | 7:04 am

#1771

DrNest

Join Date: Jan 2024

Location: YYZ

Programs: AC SE, FB Gold, BW Diamond Select, Marriott Gold

Posts: 336

Having the same issue on Android. V5.71.1.
It was working fine this morning, until I updated.
Now it crashes every single time I try to open the Aeroplan tab.

sports1 likes this.

Mar 2, 2026 | 10:51 am

#1772

Seat14K

Join Date: Apr 2007

Location: Vancouver

Programs: Aeroplan

Posts: 61

Working for me on IOS

Mar 2, 2026 | 10:51 am

#1773

canadiancow

A FlyerTalk Posting Legend

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond

Posts: 47,322

I'm on 5.71.0, do not see any updates available, and am not having any issues.

Mar 2, 2026 | 10:58 am

#1774

Diabeetus

Join Date: Mar 2014

Location: YYC

Programs: AC SEMM, Marriott Plat

Posts: 2,771

Quote:

Originally Posted by DrNest

Having the same issue on Android. V5.71.1.
It was working fine this morning, until I updated.
Now it crashes every single time I try to open the Aeroplan tab.

Quote:

Originally Posted by canadiancow

I'm on 5.71.0, do not see any updates available, and am not having any issues.

Android V5.71.1 on my end here.

No issues on my 2019 Samsung Note 10.

Mar 2, 2026 | 11:29 am

#1775

WildcatYXU

Join Date: Apr 2011

Location: YXU

Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC

Posts: 1,279

Quote:

Originally Posted by canadiancow

I'm on 5.71.0, do not see any updates available, and am not having any issues.

I haven't done any deliberate step to update the app. However, it is 5.71.1 and is crashing whenever the Aeroplan tab is opened.

Mar 2, 2026 | 11:46 am

#1776

canopus27

Join Date: Dec 2011

Location: YYZ

Programs: AC SE / 2MM / HH Diamond

Posts: 3,457

Same issue for me. I'm on app version 5.71.1, Android 16, Samsung S22.

Opening the Aeroplan tab causes an immediate crash.

Air Canada's patented "in production testing" process is clearly working well. Sigh.

Mar 2, 2026 | 1:46 pm

#1777

DocZong

Join Date: Mar 2023

Posts: 17

They have pulled 5.71.1 (Feb 25) and reverted to 5.71.0 (Feb 18) on the play store. Clearly they have recognized the boo-boo.

Looks like uninstall/reinstall to get a good version back.

DrNest likes this.

Mar 2, 2026 | 1:49 pm

#1778

RL106

Join Date: Oct 2023

Posts: 261

S21 v5.71.1, no issue but it seems like the bagage info has switched to all passengers instead of individually listed. I'll downgrade and see if it goes back.

Mar 3, 2026 | 1:22 pm

#1779

YXEGeordie

Join Date: May 2006

Programs: AC 75K

Posts: 336

Hi everyone

I was having the problem. Did the uninstall/reinstall and it is working fine now.

YXEG

kalderlake likes this.

Mar 3, 2026 | 3:19 pm

#1780

sports1

Join Date: Jul 2017

Posts: 365

Quote:

Originally Posted by DrNest

Having the same issue on Android. V5.71.1.
It was working fine this morning, until I updated.
Now it crashes every single time I try to open the Aeroplan tab.

Oh thank god I'm not the only one... tried to show my Aeroplan card to the lounge agent at MUC and was having issues, was wondering what was going on. Thankfully had the card saved to my Google wallet.

Android V5.71.0 (not 5.71.1) on Samsung S20 FE, already tried clearing data (ie. whole-app reset). Haven't tried reinstalling yet.

Mar 4, 2026 | 3:36 am

#1781

D404

Join Date: May 2015

Location: EXT, sometimes LON/SFO/NYC/YQT

Programs: Aeroplan, Marriott Bonvoy

Posts: 1,102

Quote:

Originally Posted by sports1

Android V5.71.0 (not 5.71.1) on Samsung S20 FE, already tried clearing data (ie. whole-app reset). Haven't tried reinstalling yet.

Yep same issue for me on 5.71.0, which is what is on the Play store.

Mar 4, 2026 | 6:08 am

#1782

DrNest

Join Date: Jan 2024

Location: YYZ

Programs: AC SE, FB Gold, BW Diamond Select, Marriott Gold

Posts: 336

Quote:

Originally Posted by D404

Yep same issue for me on 5.71.0, which is what is on the Play store.

Looks like they reverted back to v5.71.0 when they realised v5.71.1 had such a major glitch.
Mrs Nest never got the notification to update, and stayed with 5.71.0 and doesn't have this issue.

Hopefully they release v5.71.2 (or higher) soon to rectify this problem.

Mar 4, 2026 | 12:07 pm

#1783

DrNest

Join Date: Jan 2024

Location: YYZ

Programs: AC SE, FB Gold, BW Diamond Select, Marriott Gold

Posts: 336

Further to my post this morning, v5.71.2 has now been released in the Play store. I've updated and can confirm the Aeroplan tab is working properly now.

mlord likes this.

Mar 4, 2026 | 12:11 pm

#1784

D404

Join Date: May 2015

Location: EXT, sometimes LON/SFO/NYC/YQT

Programs: Aeroplan, Marriott Bonvoy

Posts: 1,102

Quote:

Originally Posted by DrNest

Further to my post this morning, v5.71.2 has now been released in the Play store. I've updated and can confirm the Aeroplan tab is working properly now.

Doesn't look like it hit the UK store yet...

EDIT: It has now and fixed.

DrNest and mlord like this.

Last edited by D404; Mar 5, 2026 at 2:37 am

Mar 16, 2026 | 7:05 pm

#1785

yyzT1

Join Date: Mar 2022

Programs: AC SE MM

Posts: 39

Looks like the live chat on the booking page in the app is now open to those who aren’t SEs. My 50k son seems to have access. Not sure if this has extended past Elites to normal AP members though.