Atmos Summit Card Companion Certificate
Oct 31, 2025 | 1:55 pm
#77
Join Date: Jan 2011
Location: SFO
Programs: Hilton Diamond, IHG Diamond, AA Gold, AS Silver
Posts: 223
i used my summit card companion certificate during the azure outage on 10/29 to redeem two awards on QR. my certificate was redeemed/used from my account on 10/29, but my miles haven't been deducted yet.
my ticket has been issued as i have ticket numbers for both passengers (i am able to pull up my reservation on QR and see the ticket numbers in their system as well) and my card has been charged with the taxes. has anyone had any previous experience with mileage not being deducted from your account after redeemed an award after a couple days? i am concerned that i won't be able to check in when it comes time to obtain my boarding pass due to this. any feedback/insight would be appreciated!
thanks in advance!
my ticket has been issued as i have ticket numbers for both passengers (i am able to pull up my reservation on QR and see the ticket numbers in their system as well) and my card has been charged with the taxes. has anyone had any previous experience with mileage not being deducted from your account after redeemed an award after a couple days? i am concerned that i won't be able to check in when it comes time to obtain my boarding pass due to this. any feedback/insight would be appreciated!
thanks in advance!
Last edited by jglenn16; Oct 31, 2025 at 2:11 pm
Oct 31, 2025 | 4:13 pm
#78
Join Date: Dec 2008
Programs: Alaska Platinum, Hilton Gold
Posts: 795
i used my summit card companion certificate during the azure outage on 10/29 to redeem two awards on QR. my certificate was redeemed/used from my account on 10/29, but my miles haven't been deducted yet.
my ticket has been issued as i have ticket numbers for both passengers (i am able to pull up my reservation on QR and see the ticket numbers in their system as well) and my card has been charged with the taxes. has anyone had any previous experience with mileage not being deducted from your account after redeemed an award after a couple days? i am concerned that i won't be able to check in when it comes time to obtain my boarding pass due to this. any feedback/insight would be appreciated!
thanks in advance!
my ticket has been issued as i have ticket numbers for both passengers (i am able to pull up my reservation on QR and see the ticket numbers in their system as well) and my card has been charged with the taxes. has anyone had any previous experience with mileage not being deducted from your account after redeemed an award after a couple days? i am concerned that i won't be able to check in when it comes time to obtain my boarding pass due to this. any feedback/insight would be appreciated!
thanks in advance!
Nov 14, 2025 | 4:45 pm
#81
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,768
Nov 14, 2025 | 5:19 pm
#83
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 2,064
How long after canceling ticket using 25k companion pass is coupon returned back to your atmos rewards accountant?
Nov 16, 2025 | 3:36 pm
#85
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,768
Another quirk today. After a month of the -1990 error message, I was able to book a domestic AS OW ticket from PDX-SNA. That went through two weeks ago. Today I went to cancel it because a cash fare with the companion certificate made more sense as an open-jaw RT. Went to cancel and the site gave me an error and I called in. 40 minutes on hold as they tried to figure it out. And we discovered the ticket never deducted the miles from my account. It in fact did not as I've been watching my balance like a hawk. The certificate was gone but not the miles after the book. On cancelling the certificate was immediately re-issued and no change in miles.
Jan 5, 2026 | 7:39 pm
#86
Join Date: Apr 2013
Location: MCO, YEG
Programs: AC SE
Posts: 1,523
I am very confused by my 25K cert. I booked a refundable itinerary for 22,500 points (on porter). I now need to change it to a week earlier. I tried to change it and it said I can't do it online (the flights I want are available at the same price). So first question is, can it be changed if I call?
When I found I could not change it, I looked at cancelling and rebooking, however, it appears that because I only used it for 22.500 points instead of the full 25,000 that the discount will be forfeited entirely?
When I found I could not change it, I looked at cancelling and rebooking, however, it appears that because I only used it for 22.500 points instead of the full 25,000 that the discount will be forfeited entirely?
Jan 5, 2026 | 8:57 pm
#87
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,435
https://www.alaskaair.com/atmosrewar...ompanion-award
I would expect to get the cert returned to the account and then be usable again for the original 25k discount value (though it doesnt say that it will be 25k vs. in your case 22.5k but it just seems logical to me).
I would contact AS reservations - maybe they can just rebook you.
Feb 26, 2026 | 10:15 pm
#90
Join Date: Mar 2004
Location: Seattle, WA
Programs: AA EXP 1MM, AS Atmos Silver, HH Gold, Marriott Platinum
Posts: 795