Is the Ł85.- offer for club access (for Amb) guaranteed or is it "subject to availability"?

And, i assume, that when booking with an Amb free night certificate, one would have to pay another Ł85.- for the second night?

I think it is subject to availability (presumably there must be a limit) but i’ve never been refused. The BOGOF is room and tax only so yes it’s Ł85/night supplement, for up to 2 persons.

In my view you get what you pay for. It’s not a Ł42 product.

Thanks. Is it possible to confirm availability beforehand (ie. when booking the room)?

Best to email them in advance to ask about the possibilities : [email protected]

Yep they’ll sort it happily pre arrival & send you a link if you’d like to pre pay. Normally super responsive too!

Had a one night stay last night after a 2 year Hiatus.

Mrs LoM is running the marathon tomorrow and wanted to be close to Excel for registration yesterday.

Booked a classic room, upgraded to end of corridor "junior suite" as Diamond Ambassador. The property seems to be wearing well apart from the bathroom tap which looked a bit rough.

Had this room type often before when I was a more regular guest and think they are nicely spaced. No Club Check in was flagged as available and had a short queue to check in.

Club lounge still a great space and substantial catering options for breakfast, afternoon tea and evening nibbles. The spirit selection was reasonable but the wines on offer these days are a tad rough.

Diamond welcome free drinks now very restricted sadly (I remember the days here when you could have almost anything you wanted) and are similar to the lounge offering of wines and beers.

Beds still extremely comfortable and slept well. Some nice and thoughtful welcome gifts of dessert platter and temple spa bits.

Was told we could not check out at the club lounge (not sure when check in and out there ceased to be an option) but a desk was opened for me downstairs.

Overall a good stay at a smidge under Ł300 for a busy weekend with events in the O2.

Next stop ICPL.

Thanks for the update, in time for my arrival next week!
- did try to watch the marathon but could not spot Mrs. LoM, she must be lightning fast
- club check in & check out seems to depend if the lounge has an experienced staff member about, 50/50 it's the young inexperienced (yet friendly) that's doing lounge duty that are not qualified to fo check in/out
- happy to read the lounge offerings are substential enough to graze

Had a flashback on my last stay at IC Dusseldorf before leaving, a very nice staff at the lounge, however a Frontdesk agent was summoned for the checkout

Hightlights of interest

Greetings from InterContinental London – The O2!

Thank you very much for being a valuable Intercontinental Royal Ambassador and for choosing InterContinental London – The O2 for your upcoming stay.

We are delighted to have the pleasure of welcoming you to our hotel.

Please allow me to introduce myself, my name is ---------, and I am part of the Guest Relations Team - I am very glad to be assisting you on this occasion. Along with the Guest Relations Team, I will be your primary contact throughout your entire stay to guarantee that you have a memorable experience; from assisting you with your transportation to helping you arrange special occasions - we are here to ensure that every request is delivered and that your expectations are exceeded.



I would like to highlight the benefits of being a Royal Ambassador that you are entitled to at our property.

• Guaranteed 10 AM early check-in
• Guaranteed 4pm late check-out.
• High-speed wi-fi
• Welcome amenities, fruit basket and complimentary water
• Complimentary access to our Club InterContinental Lounge for two
• Guaranteed two-category room upgrade.
• Complimentary Weekend Night – The offer is bookable via your IHG OneRewards account with a valid ID and member number present at check-in.
• Food & Beverage Rewards valued at 15 GBP each, available to redeem from Rewards Walled (this replaces the previous minibar benefit)

The Club InterContinental Lounge is fully operating and located on the second floor open daily from 06:00 to 22:00. We welcome you to join us for the following:

• Full English Breakfast - 06:30 – 10:30 during the week

- 07:00 – 11:30 during weekends and Bank Holidays

• Afternoon Tea - 14:00 – 16:00
• Evening Canapés - 17:00 – 19:00

We love special occasions and would be delighted to assist you in making your stay even more memorable. Please have a look at some of the incredible packages we have to offer, attached to this email.

Should you be arriving at the hotel by car, please note that our car park operates on a first-come, first-served basis and spaces are not guaranteed; therefore, cannot be booked in advance. If the hotel car park is full, our Concierge Team will direct you to the nearest car parks located at the O2 and North Greenwich Underground Station. Please note that on-site parking is charged at Ł52.00 for 24 hours and is strictly first come first served.

Don’t let jetlag ruin your stay. We are proud to introduce The Timeshifter App, which offers a personalised jet lag mitigation plan. As an InterContinental Guest, you can benefit from a complimentary trial as part of your stay with a personalised single-trip jet lag plan. Scan the QR code to start your plan:

To deliver a seamless arrival experience, we would like to kindly ask you for your estimated time of arrival. Please be informed that as a Royal Ambassador, you are entitled to a priority check-in by the Guest relations team on the ground floor. Please seek the concierge desk for any guidance throughout your stay.
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That answers the question about no more check in/out at the Club Intercontinental Lounge, one can do this at the guest relations desk on the ground floor.

At this hotel, I have till now a 100% score of pre-arrival emails sent to me.

The Guest Assistance Team will also check in plain old Ambassadors the problem is they do get a little backed up, whilst the lounge staff do seem to be twiddling their thumbs a bit during the day.