Hightlights of interest

Greetings from InterContinental London – The O2!

Thank you very much for being a valuable Intercontinental Royal Ambassador and for choosing InterContinental London – The O2 for your upcoming stay.

We are delighted to have the pleasure of welcoming you to our hotel.

Please allow me to introduce myself, my name is ---------, and I am part of the Guest Relations Team - I am very glad to be assisting you on this occasion. Along with the Guest Relations Team, I will be your primary contact throughout your entire stay to guarantee that you have a memorable experience; from assisting you with your transportation to helping you arrange special occasions - we are here to ensure that every request is delivered and that your expectations are exceeded.



I would like to highlight the benefits of being a Royal Ambassador that you are entitled to at our property.

• Guaranteed 10 AM early check-in
• Guaranteed 4pm late check-out.
• High-speed wi-fi
• Welcome amenities, fruit basket and complimentary water
• Complimentary access to our Club InterContinental Lounge for two
• Guaranteed two-category room upgrade.
• Complimentary Weekend Night – The offer is bookable via your IHG OneRewards account with a valid ID and member number present at check-in.
• Food & Beverage Rewards valued at 15 GBP each, available to redeem from Rewards Walled (this replaces the previous minibar benefit)

The Club InterContinental Lounge is fully operating and located on the second floor open daily from 06:00 to 22:00. We welcome you to join us for the following:

• Full English Breakfast - 06:30 – 10:30 during the week

- 07:00 – 11:30 during weekends and Bank Holidays

• Afternoon Tea - 14:00 – 16:00
• Evening Canapés - 17:00 – 19:00

We love special occasions and would be delighted to assist you in making your stay even more memorable. Please have a look at some of the incredible packages we have to offer, attached to this email.

Should you be arriving at the hotel by car, please note that our car park operates on a first-come, first-served basis and spaces are not guaranteed; therefore, cannot be booked in advance. If the hotel car park is full, our Concierge Team will direct you to the nearest car parks located at the O2 and North Greenwich Underground Station. Please note that on-site parking is charged at £52.00 for 24 hours and is strictly first come first served.

Don’t let jetlag ruin your stay. We are proud to introduce The Timeshifter App, which offers a personalised jet lag mitigation plan. As an InterContinental Guest, you can benefit from a complimentary trial as part of your stay with a personalised single-trip jet lag plan. Scan the QR code to start your plan:

To deliver a seamless arrival experience, we would like to kindly ask you for your estimated time of arrival. Please be informed that as a Royal Ambassador, you are entitled to a priority check-in by the Guest relations team on the ground floor. Please seek the concierge desk for any guidance throughout your stay.
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That answers the question about no more check in/out at the Club Intercontinental Lounge, one can do this at the guest relations desk on the ground floor.

At this hotel, I have till now a 100% score of pre-arrival emails sent to me.