No food on 6.5 hour flight-typical?
#46




Join Date: Sep 2008
Posts: 7,933
Even just talking about miscaters and consistency, that's apples and oranges. I don't know who QR uses at each gateway, but even assuming it's LSG here, LSG correctly caters exponentially more AA meals than they do QR meals in the US every single day -- literally, thousands more flights worth. Just managing par inventory on supplies and provisions for QR is a whole different scale -- we're talking a handful of destinations for QR, all in major catering stations with full kitchens, vs. a hundred plus random cities scattered around the US that are mostly cold-prep satellite kitchens reliant on the entree supply chain. The scope of LSG's service to AA exposes them to entirely different challenges than QR faces here with ANY caterer.
#47


Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,335
UA's dining website is like night and day compared to AA. Extremely detailed, with crystal clear timing/mileage parameters, and costs. AA really should learn a thing or two from UA in this respect.
#48


Join Date: Dec 2012
Location: PHL
Programs: Previously UA 1K, Delta Plat, HH Gold, IHG Plat, Avis First, AA Gold
Posts: 127
2026 update
Here's AA's current website verbiage:
"You can buy alcoholic beverages, including beer, wine and liquor on domestic flights over 250 miles. Snacks are available on select flights over 1,100 miles. Selections may vary and limited quantities are available."
What this means in practice:
Flight from PHL to SFO, which is over 2500 miles, no food for sale and no snacks except pretzels (which they ran out of before the second beverage service). Oh and the flight time is approximately 1600-2230pm EST.
Who is making business decisions over there? Does it somehow save them money to not sell overpriced food to very hungry people?
"You can buy alcoholic beverages, including beer, wine and liquor on domestic flights over 250 miles. Snacks are available on select flights over 1,100 miles. Selections may vary and limited quantities are available."
What this means in practice:
Flight from PHL to SFO, which is over 2500 miles, no food for sale and no snacks except pretzels (which they ran out of before the second beverage service). Oh and the flight time is approximately 1600-2230pm EST.
Who is making business decisions over there? Does it somehow save them money to not sell overpriced food to very hungry people?
#51




Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 876
Here's AA's current website verbiage:
"You can buy alcoholic beverages, including beer, wine and liquor on domestic flights over 250 miles. Snacks are available on select flights over 1,100 miles. Selections may vary and limited quantities are available."
What this means in practice:
Flight from PHL to SFO, which is over 2500 miles, no food for sale and no snacks except pretzels (which they ran out of before the second beverage service). Oh and the flight time is approximately 1600-2230pm EST.
Who is making business decisions over there? Does it somehow save them money to not sell overpriced food to very hungry people?
"You can buy alcoholic beverages, including beer, wine and liquor on domestic flights over 250 miles. Snacks are available on select flights over 1,100 miles. Selections may vary and limited quantities are available."
What this means in practice:
Flight from PHL to SFO, which is over 2500 miles, no food for sale and no snacks except pretzels (which they ran out of before the second beverage service). Oh and the flight time is approximately 1600-2230pm EST.
Who is making business decisions over there? Does it somehow save them money to not sell overpriced food to very hungry people?
Somehow, this makes sense to the C-suite. That's why they make the big bucks for these tough decisions. I think one of the job requirements for any US airline executive should be a transcon in a back row middle seat every other week. And they're not allowed to bring food on board.
#52
FlyerTalk Evangelist


Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,605
If I wee a frequent AA flyer, I would write to AA about this. During the pandemic, everyone understood the lack of food service. However, we are now in 2026. If AA wants to be known as a full-service carrier, they need to bring back adequate buy-on-board options (particularly on the longest domestic flights).
#53
FlyerTalk Evangelist




Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,432
I flew the other “AA” (Air Asia) for the first time last years. Two segments and the package I bought for bags and exit row included a hot meal and drinks. Everyone else also had the option of pre-ordering food and I think they also had some snacks for sale for those who hadn’t ordered anything.
On a recent SFO-MIA flight that we did in row 29 instead of J (thanks, Fern) we were offered a pack of biscoffs and a drink. The second drink service was canceled due to weather.
On a recent SFO-MIA flight that we did in row 29 instead of J (thanks, Fern) we were offered a pack of biscoffs and a drink. The second drink service was canceled due to weather.
#54




Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,457
Agree 100%. For any company, your executives should be using your products, including the "lower end" products. If they aren't doing that regularly, there's a problem. It means they don't understand their product.
#55




Join Date: Mar 2014
Location: PWM
Programs: AA EXP
Posts: 1,542
These threads always make me laugh... I will work a 12 hour shift without eating. So if you consider time spent sleeping/commuting, I regularly go 24+ hours without food. Are you really saying that you cannot "fast" for 6.5 hours? With that being said, I have the smallest bladder known to man so don't get me started about bathrooms! To keep this somewhat on topic, I guess you can call it a kirby cut!
#56



Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,651
Is there another thread that discusses why AA doesn’t cater buy on board? I was on LAX-CLT yesterday and the only buy on board was the fruit and cheese plate. Not even the basically non-perishable snacks (chips, tapas box). What’s AA’s reason for not catering items they sell to customers? THere’s probably minimal spoilage since it doesn’t go bad. How am I supposed to get my discounted items from my Citi AA cards if they don’t sell anything on the plane? :-)
#57
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist


Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,963
Back when I lived in Arizona and used to visit family in PA regularly, the gate agents used to make announcements (at both PHX and PHL) about the length of the flight, the limited BOB (buy on board), and that they would recommend bringing food onboard yourself.
I haven't flown a long domestic since moving to the Austin area. Do they still make these announcements? I know I've brought food on. Even at AUS (and at PHL too) there are multiple vendors near the AA gates, many with online ordering options (mostly eliminating the line).
Any food you buy at the airport will be far better than whatever you can buy on the aircraft. Heck, I'd argue that most of what you buy at the airport is probably even better than the F meal onboard. I've sometimes planned connections at ORD specifically to pick up from the Rick Bayless restaurants.
I haven't flown a long domestic since moving to the Austin area. Do they still make these announcements? I know I've brought food on. Even at AUS (and at PHL too) there are multiple vendors near the AA gates, many with online ordering options (mostly eliminating the line).
Any food you buy at the airport will be far better than whatever you can buy on the aircraft. Heck, I'd argue that most of what you buy at the airport is probably even better than the F meal onboard. I've sometimes planned connections at ORD specifically to pick up from the Rick Bayless restaurants.
#58



Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 2,386
I flew the other “AA” (Air Asia) for the first time last years. Two segments and the package I bought for bags and exit row included a hot meal and drinks. Everyone else also had the option of pre-ordering food and I think they also had some snacks for sale for those who hadn’t ordered anything.
IDK why AA doesn't take the existing premium transcon (complimentary) offering and at least offer that exact menu for sale at least at major hub airports on transcons. I guess the cheese is the same.
#59
FlyerTalk Evangelist




Join Date: Dec 2000
Location: PHL
Programs: AA PLT, UA SLV, MR LTT, HH LTD
Posts: 10,732
Somehow, this makes sense to the C-suite. That's why they make the big bucks for these tough decisions. I think one of the job requirements for any US airline executive should be a transcon in a back row middle seat every other week. And they're not allowed to bring food on board.





