Yes, similar experience as HON with Dolifi, but with LH flight & my HON PA eventually sorted it out.

SWISS are just using their contractor as some kind of weird excuse

We are very lucky in the UK with MCOL, LHG cannot mess with such great consumer protection

Forget Switzerland, they seem to favour the National Airline over EU261, the OP needs to evaluate what recourse is available in Italy given the routing

Just a quick update

- about damaged luggage, BAZL is a dead-end. They replied to my enquire stating they can’t get involved for individual case and look for a lawyer. I just passed the ball to an Italian consumer association

- about cancelled flight: wife and daughter just landed this morning and I submitted the claim to SWISS.

I will bump up this thread if when news arrive

Good that you are not just rolling over, unfortunately too many pax / customers do which is why it pays LX to play hardball with rules & moral obligations

SWISS is beyond ridiculous.

I submitted the claim for the cancelled flight for my wife and daughter (rebooked two days later), together with 3, for a grand total of 80€

Here is their reply
Thank you for your message.

We are sorry that your flight LX139 on January 11, 2026 has been cancelled for unplanned flight safety reasons. First of all, on behalf of SWISS and our cooperation partners, we would like to offer you our sincere apologies for the inconveniences that have occurred.

The scheduled flight was canceled due to a collision.

For SWISS, safety is a top priority. We believe that the cancellation of the flight was necessary and that it was an unpredictable event that could not have been avoided even if all the appropriate measures had been taken.

We would like to inform you that, although SWISS offers compensation for assistance costs in the event of flight irregularities, we cannot offer compensation for receipts with a date after the accident. In addition, we do not offer compensation for off-hours parking.

We would like to inform you that we cannot offer compensation for inconveniences or indirect costs, such as missed appointments, unused overnight stays, lost working days, unused transport, mental stress, etc. We therefore reject your claim for compensation.

Although we are aware of the inconveniences that have occurred, we trust in your understanding that we cannot change our position.

We always remain at your disposal and wish you a good day.

Kind regards

I'm frankly speechless

If your claim was for assistance options like food or alike it shouldn't matter.

If it was for delay compensation, one would need to do further research (e.g. how long was the plane in the ground, would there have been other planes available, where there other reasonable airline options available, did they do everything reasonable to avoid that collision).

Thanks for your input lotterhansa

The cancellation was communicated more than 36 hours in advance, yet wife and daughter were only re-routed two days later despite the availability of alternative flights. It’s my understanding that EU261 does not permit airlines to shift the consequences of operational limitations or lack of standby aircraft onto passenters…

Your correct & it is LX responsibility to have spare aircraft at their hub, pay all duty of care expenses & put passengers on the next available flight.

The only part LX are correct about is consequential loss, the parking charges, that is for travel insurance.