Originally Posted by
ScruttonStreet
In this instance, if Swiss are adamant they won’t play ball, what should the OP do from a practical pov? Is there a resolution organisation the OP can refer to, or an equivalent to the UK’s MCOL? I am familiar with what to do in the UK, but not what the equivalent recourse mechanisms are for Switzerland or the EU?
We are very lucky in the UK with MCOL, LHG cannot mess with such great consumer protection
Forget Switzerland, they seem to favour the National Airline over EU261, the OP needs to evaluate what recourse is available in Italy given the routing