Issue with being double charged for Rewards Nights?
Aug 5, 2025 | 6:22 am
#1
Original Poster
Join Date: Mar 2011
Location: DC
Posts: 97
Issue with being double charged for Rewards Nights?
Hi there,
I thought I had booked two rewards nights at the Hilton Belfast last week, but it looks like they charged my card for the stay as well. Which is weird, as staff wouldn't take my Hilton branded Amex for parking at the end of the stay. I remember this was a problem a few years ago where it would take your points and still charge for the stay, is this still an issue?
If anyone has gone through this should I take this up directly with the hotel or with corporate?
Many thanks!
I thought I had booked two rewards nights at the Hilton Belfast last week, but it looks like they charged my card for the stay as well. Which is weird, as staff wouldn't take my Hilton branded Amex for parking at the end of the stay. I remember this was a problem a few years ago where it would take your points and still charge for the stay, is this still an issue?
If anyone has gone through this should I take this up directly with the hotel or with corporate?
Many thanks!
Aug 5, 2025 | 6:44 am
#2
Join Date: Jun 2009
Posts: 379
Hi there,
I thought I had booked two rewards nights at the Hilton Belfast last week, but it looks like they charged my card for the stay as well. Which is weird, as staff wouldn't take my Hilton branded Amex for parking at the end of the stay. I remember this was a problem a few years ago where it would take your points and still charge for the stay, is this still an issue?
If anyone has gone through this should I take this up directly with the hotel or with corporate?
Many thanks!
I thought I had booked two rewards nights at the Hilton Belfast last week, but it looks like they charged my card for the stay as well. Which is weird, as staff wouldn't take my Hilton branded Amex for parking at the end of the stay. I remember this was a problem a few years ago where it would take your points and still charge for the stay, is this still an issue?
If anyone has gone through this should I take this up directly with the hotel or with corporate?
Many thanks!
Aug 5, 2025 | 7:25 am
#3
Join Date: Jun 1999
Location: NYC/LA
Programs: DL DM, UA Silver, Marriott Titanium/LTP, Hilton Diamond
Posts: 9,774
When this happens, it's usually because the hotel accidentally charged the guest the internal reimbursement rate that should have been charged to HHonors. Most of the time, contacting the hotel will get it fixed right away.
Aug 5, 2025 | 7:57 am
#4
Original Poster
Join Date: Mar 2011
Location: DC
Posts: 97
Thanks, have emailed the hotel and we'll see what happens.
Aug 5, 2025 | 9:06 am
#6
Join Date: Jun 2009
Posts: 379
It's more likely that a change to the reservation happened such as number of adults or the specific room type - either an upgrade, or guest requested a different number of beds or whatever - and the system tried to reprice the reservation. The person making the change is supposed to override the rate to the original rate - which for all points stays should be $0.00 - but accidentally selects the new rate, which will be the best available rate for that night. It's unfortunate human error, but should be easily corrected by the hotel if that is the case.