Let me guess, and probably blaring music at a level that tired passengers on a missed connection surely must appreciate, even in the showers!
And don't even mention the space for the Centurion members, a glass box, like a terrarium, where they can be observed by the main room like zoo animals. Zero privacy. Uncomfortable chairs.
Temperature so cold that you need to become fan of a Charlotte sports team by buying an overpriced blanket inside the airport.

You�re saying there�s a place in CLT where the AC actually works in the summer? Wow!

Feeing frenzy at the buffet line and a line for the bar down the narrow corridor? That was my experience when I was there a couple of years ago. Haven�t gone back since.

Had the pleasure of transiting thru CLT over the past couple of weeks (connections and O&D) after not having passed through in 9+ months. B and C felt like they�re busting at the seams with people, but otherwise it was fine. C club was slammed, but I expected that, particularly with their phased construction approach. Took ~2 minutes to get thru Pre.

This past Sunday, when I was leaving the CLT C/D AC, I noticed a new area was opened for use with new furniture and design with not many people in were sitting in there. This new sitting area is on the D side near the front. I believe this area is where the CLT CK team previously worked out of.

I don't recall people standing in long lines to get into the Hunger Games...

It's not like they closed the club for months and only updated the restrooms!

The bartenders (my favorite is Anna) move between the clubs, so there shouldn't be too much variation in service at the bar. But the other statement -- about better AAngel service at the B club versus C/ D probably stands to reason, because there are often four agents at the B club serving a much smaller population than the six or seven agents at C/ D. BTW, I always do an ExpertFlyer search for inventory while waiting in line (AA will put you into any fare class in the correct cabin during IRROPS, I have found).

I then make a note of the flight numbers that "work for me" and propose them to the AAngel when I get to the front of the line -- tends toward a Win-Win outcome.

...and all the ceilings, and sprinklers/piping/control valves and alarm systems and sensors. Since they can't redo decor until the ceilings were back in shape, that's where this timeline came from. Bathrooms, OTOH, were accessible.

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Forget it, he�s rolling.

Not sure if this is uniquely a CLT problem, but this seems to only happen to me at CLT. What is up with American swapping planes off an on time flight to get it on a flight that's already significantly delayed, then give the on time flight a new plane that will now result in the on time flight getting hit with a 2 hour delay. Why only have one flight that's delayed when you can have multiple?

Was on AA1830 CLT-JAX last night, inbound from TPA was supposed to arrive at the gate at 5:30, our departure on time at 6:13. Then right before that plane lands, I get a notification of a departure time change to 7:55 and a new plane with a new gate. Meanwhile, AA coded it as maintenance even though the original plane did AA1752 CLT-FLL at 6:31 which was already delayed. Both of these flights had to turn around and go back to CLT too, and one might could argue that by doing this they could have to overnight less people at CLT on the return flights, but 1752 and 1830 both got back to CLT within 3 minutes of each other, so basically everyone on 1830 back to CLT just missed their connections for no reason.

I think the simple answer is that AA has grown CLT to be far too large for the ground controllers and flight dispatchers to effectively manage, given the concourse layout and the constrained apron space. I'd be interested to see the turnover rate for those jobs at CLT, because I know I'd probably rage quit after a few months, given the horrible inefficiency of the airport's design.

I'd contend that CLT has the worst layout of any large hub airport in the US (the narrow alleyways are an absolute killer, especially at the RJ concourse). I've utilized almost every legacy hub airport in the US, and none is more affected by congestion, cascade delays, and general unpredictability from a passenger perspective.

which is exasperated by the maintenance around the BROKEN walking escalators.

I might be in the minority, but I think the E gates look better all ripped apart right now than they did when they were "put together" (saying that lightly) because E is just that bad!

American runs nearly 40,000,000 passengers through that facility annually; AA runs about 53,000,000 through DFW. Compare the physical sizes of the terminals. You'll understand why some people avoid CLT.

#1 passenger totals
#2 5 clubs (DFW) v 2 clubs (CLT)
#3 limited customs service
#4 etc

PHL is pretty bad with respect to the narrow concourses. Yes, the RJ Term F is actually nice, as is A-West. But A-East and B through E are �eh� at best.