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Chase Auto Rental CDW; questions & experiences (2015-Oct 2024)

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Old Feb 13, 2017, 4:55 pm
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Last edit by: MDtR-Chicago
Note: This wiki is outdated. Chase changed to a new coverage provider in October 2024. See new thread: Chase Auto Rental CDW; questions & experiences (New provider Oct 2024-)

Note
: because of state laws, the CDW that Chase provides on several of its higher-end cards is only secondary coverage, not primary, for residents of Minnesota, New York, North Dakota, Rhode Island, and Texas. (report)

For MN Specifically: Statute 65b.49.5a requires that auto policies issued in the state must cover damage to rental cars with a $0 deductible as part of property liability coverage, even if the policy holder does not have comprehensive or collision coverage on their personal vehicle. This requires insurers to cover "loss of use" and damage with a minimum limit of $35,000 (even if the policy general property damage limit is lower) in 1995 dollars with a paragraph stating this number should be adjusted with CPI, so that's nearly $70k of minimum coverage as of 2023. Even if you are renting in a different state, your MN auto policy will still apply. Chase Benefit Administrators have interpreted this statute to mean that your personal auto insurance supersedes the coverage provided by Indemnity Insurance Company of North America.

Important Note: Uhaul cargo vans are specifically excluded from coverage so do not rely on Chase card for CDW if renting UHaul or similar.

Links to coverage documentation: CSR CSP INK Preferred

Submit claim at eclaimsline.com

To obtain Letter of Eligibility, to prove to rental agency that you have CDW coverage when taking out rental: Letter of Eligibility







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Chase Auto Rental CDW; questions & experiences (2015-Oct 2024)

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Old Jun 30, 2024 | 11:06 pm
  #766  
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Originally Posted by guv1976
At many overseas locations, there is more than one type of CDW available. Unless one chooses the more expensive "super cover," there is often a deductible.
Yes, there was I believe a $1000 deductible.
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Old Jul 1, 2024 | 2:14 am
  #767  
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Originally Posted by bkn79
This is just an informative post about my positive experience with the Chase CDW while traveling abroad.

I made several mistakes (?) along the way, which surprisingly didn't end up screwing me over.

I have the Chase Sapphire preferred. I was aware of the requirement to deny the CDW offered by the agency (AVIS) or my Chase CDW would be void.

However, I was traveling to Italy and every major agency I attempted to book with had it automatically included with no way to opt-out upon booking. So, I figured I would just go with it and talk at the counter. I also did not print the "letter of eligibility" (which is a pre-form letter on the eclaims website you can bring as proof of your own CDW, just FYI)

Upon arrival at the rental counter in Italy (Catania, Sicily), I was told that I could not remove the AVIS CDW. There was also some language barrier. And typical travel fatigue (+wife+2kids under age 3). So, I said whatever and signed the agreement and went on my merry way.

Upon return of the rental car they noted a few large-ish scratches on the bumper. I had no memory of damaging the car but it certainly could have happened while I was renting it. They automatically charged me about $300.

To submit the claim with chase, I provided the following:
  • Copy of the estimate of damages provided by Avis
  • Copy of the payment receipt of payment of the damages by Avis (CC was charged automatically)
  • Copy of my credit card statement showing the initial rental charge
  • Copy of the credit card statement showing the damages charge,
  • A letter I wrote and signed by me stating that the rental counter agent upon arrival required me to accept the Italian CDW
After about 3 weeks I did receive the full $300 reimbursement from Chase / Card Benefits Services.

Hope this is helpful for someone down the line! Has anyone else had experiences with getting reimbursed, even though they had rental agency CDW?
good DP . in italy, CDW is required by law.

in any case, whether it is Italy or not, the principle i work with is if CDW is automatically included in the rental quote with no way of parsing out, then Chase benefits kicks in immediately until it reaches the deductible. thereafter, it is the responsibility of car rental's insurance company to cover. i have asked this question many times to different eClaims benefit agent, and everytime i get the same answer. whether that will apply in reality or not when it comes to me filing claim, i dont know, since i never have to file one .

which is why i think your DP is great (even better if it happens to another country other than Italy)

many here look for car rental companies that distinguish CDW as a separate line item so they can "uncheck" the option. but the reality is, this cannot always happen. there are many big or small companies out there besides the international chains, and there are many cities/towns/villages in many countries out there that dont have international chains or similar companies that will do this kind of charge separation for you.
'
as i prefer to enjoy travel than go crazy finding a rental company that fits perfectly to the cc company mold or to forgo renting just bc the rental quote doesnt fit the mold, i just rent with whoever that i trust and is least likely to mess with me (charge for phantom damages etc), even if it means the rental quote already includes CDW with deductible. the most important thing to know is you should not sign up for super CDW (that zeros out deductible) - this will disqualify you from receiving any chase benefits. eg, if your tire puncture or windshield broke (these are things car rental companies usually do not cover even under super CDW), then chase will not reimburse you
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Last edited by gnomey; Jul 1, 2024 at 2:20 am
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Old Jul 1, 2024 | 9:20 am
  #768  
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Originally Posted by gnomey
this will disqualify you from receiving any chase benefits. eg, if your tire puncture or windshield broke (these are things car rental companies usually do not cover even under super CDW), then chase will not reimburse you
Does Chase CDW normally cover punctured tires and cracked windshields even if there is no collision involved?
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Old Jul 1, 2024 | 5:25 pm
  #769  
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Originally Posted by Rare
Does Chase CDW normally cover punctured tires and cracked windshields even if there is no collision involved?
yes i believe so. or at least, when i read chase benefits, i dont see tire and windshield as part of the exclusionary clause. i mean, it is a collision between you and a piece of rock, right?

but like i said, i never have any accidents before with rental cars. so you dont really know until you have to file a claim



Last edited by gnomey; Jul 1, 2024 at 5:31 pm
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Old Jul 1, 2024 | 9:24 pm
  #770  
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Originally Posted by gnomey
yes i believe so. or at least, when i read chase benefits, i dont see tire and windshield as part of the exclusionary clause. i mean, it is a collision between you and a piece of rock, right?

but like i said, i never have any accidents before with rental cars. so you dont really know until you have to file a claim
There does not have to be a collision for the Chace CDW benefits to apply.

From my letter of coverage:

Subject to the terms and conditions of the Guide to Benefits, the Auto Rental Collision
Damage Waiver reimburses you for covered theft or damage up to the actual cash value of
the rental vehicle as it was originally manufactured. Valid administrative and loss- of- use
charges imposed by the auto rental company as well as reasonable towing charges that
occur while you are responsible for the rental vehicle are also covered.
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Old Jul 2, 2024 | 3:24 am
  #771  
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thanks, so they are covered. this is why chase benefits are great .

the downside, is you (renter) have to be the one filing for reimbursement to get money back in the event of damage, and depending on country / language / how cooperative the rental car agency is, this can sometimes be a time sink.

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Old Jul 5, 2024 | 10:26 pm
  #772  
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Ritz Carlton vs Sapphire CDW Coverage

Any differences between the coverage for ritz and sapphire cards? I might downgrade my CSR since I got the CIP. Im thinking Ritz Carlton card can be used for CDW.

also, AFAIK the CDW benefit doesnt cover liability right? So what do you guys recommend for liability protection when renting vehicles overseas?
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Old Jul 5, 2024 | 10:39 pm
  #773  
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Originally Posted by sleepy3192
Any differences between the coverage for ritz and sapphire cards? I might downgrade my CSR since I got the CIP. Im thinking Ritz Carlton card can be used for CDW.

also, AFAIK the CDW benefit doesnt cover liability right? So what do you guys recommend for liability protection when renting vehicles overseas?
I cannot answer your question about the CDW benefit across the two cards, but as to third-party liability coverage when renting overseas, in many countries substantial third-party liability coverage is automatically included. Where it is not, I'm not sure what your options are.
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Old Jul 5, 2024 | 10:57 pm
  #774  
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Originally Posted by sleepy3192
Any differences between the coverage for ritz and sapphire cards? I might downgrade my CSR since I got the CIP. Im thinking Ritz Carlton card can be used for CDW.

also, AFAIK the CDW benefit doesnt cover liability right? So what do you guys recommend for liability protection when renting vehicles overseas?
i only use ritz card. as far as i know they are the same.

TPL is required by law in most countries. if you wish, you can further sign up for SLI without disqualifying yourself from chase benefits

in US, there is also a minimum level of liability coverage, vary from state to state. it is just that most people own a car in US and so their own automobile insurance coverage extends to when they are renter, and so they dont think much about it.





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Old Jul 6, 2024 | 3:51 pm
  #775  
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And just for context, everywhere I have rented outside of the US, the mandatory liability insurance has either been without limit or with a limit of something like $10 million. IMO not usually an issue. (Mexico is an exception - believe there are others.)
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Old Jul 6, 2024 | 7:19 pm
  #776  
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in well-regulated countries like EU, sure. in the scale of millions of dollars or euros or unlimited do not necessarily apply once outside of that continent. keeping in mind, countries outside of first world also tend to be less litigious and have less costly medical bills

so what EU residents do when they travel is they book a car rental using a EU-based aggregator. supposedly, the million of euros of TPL apply because the aggregator has to subscribe to EU law, even though the car rental could be in 5 other continents in the world. i havent verify this info myself. just something passed along by a EU friend






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Old Aug 7, 2024 | 8:35 am
  #777  
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In relation to the previously uncovered country of Rep of Ireland (and N. Ireland), I know it has been addressed upthread, but I am renting through AutoEurope and they specifically state on their website that proof of insurance (CDW) specifically in Ireland is required to pick up a rental car (not 100% sure this is still the case, but still...). Called and got many redirects until I was sent to www.eclaimsline.com. On that site I input my info and the dates I will be traveling and that it will be int'l travel. It sent me a letter that specifically states "This includes the previously excluded countries of Republic of Ireland, Northern Ireland, Israel and Jamaica."

For future travel, it should be much easier to just go to the eclaimsline website directly without having to call anyone.
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Old Jan 20, 2025 | 1:06 pm
  #778  
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Continued discussion in new thread

Chase has changed to a new provider for CDW coverage. Please follow in new thread: Chase Auto Rental CDW; questions & experiences (New provider Oct 2024-)
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