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Old Apr 30, 2023 | 2:19 pm
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App keeps crashing

Just updated the app on Android, now it keeps crashing after about 10 sec. I am getting an error message from Android that the app has a bug and needs to be fixed. Does anybody have this issue? Any suggestions besides the obvious, which I already did (uninstall, clear data, reinstall)?
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Old Apr 30, 2023 | 3:31 pm
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which version of Android? What were you doing?

I can test to see - I have A12 and A13 devices here.
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Old Apr 30, 2023 | 3:41 pm
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I have an IPhone and Ive been having issues with the app today too. Traveling today and sometimes the app will pull up my boarding pass and sometimes it displays a blank screen. I finally asked an agent for a paper copy of my boarding passes so I wouldnt have to guess on whether the app was going to work and load my boarding passes correctly when it came time for boarding.
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Old Apr 30, 2023 | 3:42 pm
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I tried Android 12 and played around with changing seats/booking/etc. and it was fine - my parents flew out today (boarding pass yesterday saved to Apple Wallet) without an issue.

My app is up to date; parents who knows could be current -1 or -2.
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Old Apr 30, 2023 | 6:14 pm
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Android 12 on Samsung a53. I am just opening the app, it crashes before I can do anything.
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Old May 1, 2023 | 6:14 am
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Seems to be related to a Latam segment in my schedule. The website keeps crashing as well when I try to check in for that segment. Oh well, Delta IT strikes again.
​​​​​
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Old May 1, 2023 | 6:59 am
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Originally Posted by drminn
Android 12 on Samsung a53. I am just opening the app, it crashes before I can do anything.
Thank you.
Weve advised - but cant block - updating to A13 on our phones.

I have the same setup as you and love it.
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Old May 1, 2023 | 2:26 pm
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Same thing was happening to me yesterday (Android 13 on a Pixel 6 Pro), and I only have DL/KL/AF flights coming up, none in the next 24 hours. An update to the app hit the App Store today and seems to have fixed it.
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Old May 1, 2023 | 8:36 pm
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Originally Posted by drminn
Android 12 on Samsung a53. I am just opening the app, it crashes before I can do anything.
My situation was different from yours, but adding a data point for what it's worth in case it helps anyone else -- I forget if it was this past Saturday or the one before, but I had a reservation with DL-DL outbound, AF-AF return but DL-marketed, and the outbound had changes to the schedule. If I tried to view that trip in the app it would crash immediately. Viewing any other trip was fine. I looked at the trip on the website, accepted the change figuring that was screwing up the app, but the app still crashed for maybe another 15 minutes after that but it was eventually able to view the changed trip.

So, for anyone experiencing crashes with one specific trip, check on the website to see if it has schedule changes...
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Old May 1, 2023 | 9:54 pm
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I had an issue with the app on Saturday night ORD-ATL-CLE. The first leg departure was delayed by 23 minutes, but we arrived at ATL about 80 minutes prior to scheduled departure of the second leg. Nonetheless, the warning that my first flight was delayed stayed with my Iphone and wouldn't let me access the BP for ATL-CLE. Fortunately, the nice GA at Gate B18 got me sorted out. This problem has been going on for a while, and I don't understand the logic in it.
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Old May 3, 2023 | 8:02 am
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I was also experiencing the app crashing and double-checked my app permissions and when I allowed location permission again it seemed to work without crashing. I think Android 13 has a feature to disable certain app permissions after a certain amount of time and perhaps that's how location got turned-off for the Fly Delta app.
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Old May 3, 2023 | 12:43 pm
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The crashing of my app was definitely related to the LATAM segment. Two things changed and it miraculously started working again: a) the Latam segment disappeared from my trips, because b) I left Lima and returned to the US. I was going to blame the failure to check data integrity before importing it from a foreign source on the Delta IT interns, but on second thoughts letting them program this part may have had a better chance of success :-).
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