Nov 15, 2018, 7:53 pm
Last edit by: WineCountryUA
Feb 2023: Many reports that Expert Mode checkbox is being disabled automatically / randomly (in some cases, repeatedly), and users have to opt back in on the website to re-enable Expert Mode.
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Hi Everyone,
I wanted to let you know that well be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
I wanted to let you know that well be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
- Go to united.com > My Account
- Select Manage Profile
- In the Preferences section, select View All Flight Search Preferences
- In the Expert Mode section, read and acknowledge the customer advisements
- Click Save at the bottom of the page
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
Expert Mode: opt-in to see upgrade visibility/fare bucket data/Issue staying enabled?
Sep 19, 2022 | 6:32 am
#181
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,694
About a week ago the fare buckets stopped displaying for me on the ua.com web browser, so I have been using the UA iPhone app to try to find PZ space for some flights I am thinking of booking. Today my phone has stopped showing them. I checked the account settings & preferences and saw that the expert mode was unchecked (which I certainly did not do) and so I have checked it again and saved it. My phone and computer still will not show the full amount of fare buckets even with expert mode checked. I have logged out and back in on both the browsers and iPhone app
Anyone having similar issues or a solution?
Anyone having similar issues or a solution?
Sep 19, 2022 | 6:43 am
#183
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium, LTP; IHG Platinum
Posts: 7,933
About a week ago the fare buckets stopped displaying for me on the ua.com web browser, so I have been using the UA iPhone app to try to find PZ space for some flights I am thinking of booking. Today my phone has stopped showing them. I checked the account settings & preferences and saw that the expert mode was unchecked (which I certainly did not do) and so I have checked it again and saved it. My phone and computer still will not show the full amount of fare buckets even with expert mode checked. I have logged out and back in on both the browsers and iPhone app
Anyone having similar issues or a solution?
Anyone having similar issues or a solution?
Sep 19, 2022 | 7:40 am
#184
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,754
Cleared cache with CTRL + F5, still not working 
Thanks!
Thanks!
Sep 19, 2022 | 2:43 pm
#185
Join Date: Apr 2005
Programs: UA 1K, MM
Posts: 443
There was a thread on this a few weeks (months?) ago. Several people, at least, reported that expert mode was getting unchecked for some unknown reason. I was one of them, and I was surprised to find it unchecked (and relieved that it was a simple fix). Like the OP, it wasn't my doing.
(Mind you, the OP's problem appears to go beyond this, since the OP rechecked the Expert setting.)
(Mind you, the OP's problem appears to go beyond this, since the OP rechecked the Expert setting.)
Sep 19, 2022 | 3:53 pm
#186
Join Date: Mar 2009
Location: DCA
Programs: UA 1K/MM; *G and *A Top 1000; HHonors Diamond; IHG Platinum; *$ Gold; Global Entry
Posts: 2,489
There was a thread on this a few weeks (months?) ago. Several people, at least, reported that expert mode was getting unchecked for some unknown reason. I was one of them, and I was surprised to find it unchecked (and relieved that it was a simple fix). Like the OP, it wasn't my doing.
(Mind you, the OP's problem appears to go beyond this, since the OP rechecked the Expert setting.)
(Mind you, the OP's problem appears to go beyond this, since the OP rechecked the Expert setting.)
Sep 19, 2022 | 3:58 pm
#187
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,754
It is now working on laptop browsers (it did take a few hours after selecting expert mode for it to begin working)
Still not working on phone, maybe it will be back in a week or so
Still not working on phone, maybe it will be back in a week or so
Sep 24, 2022 | 8:32 pm
#188
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; DL Silver; Amtrak Select Plus;Hilton Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,492
Current IT/Ticketing issues with UA - 9/24/22
I have been trying to book an itinerary and can't get it to ticket. Finally called in and the 1K agent confirmed there are known IT issues that are being worked on. She was also unable to complete the purchase of the itinerary on her end.
I don't know if it's related or not, but every time I log into the United web site, I am getting the "we don't recognize this device" and have to answer the usual security questions. It's not just me as my S.O. is having the same issues.
So just a "heads up" if you are trying to book a ticket tonight.
I don't know if it's related or not, but every time I log into the United web site, I am getting the "we don't recognize this device" and have to answer the usual security questions. It's not just me as my S.O. is having the same issues.
So just a "heads up" if you are trying to book a ticket tonight.
Sep 24, 2022 | 9:42 pm
#189
Join Date: Feb 2004
Location: DEN+SFO+SIN
Programs: UA GS 2.5M, Delta Platinum, JetBlue Mosaic, HH Diamond, Bonvoy LT Platinum, & Hertz PC
Posts: 135
Screen shot it! Had same issue last week and scored a last minute change that wouldn't ticket. The agent couldn't get it to take either but honored the ticket price nonetheless after some wrangling.
Sep 24, 2022 | 9:59 pm
#190
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; DL Silver; Amtrak Select Plus;Hilton Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,492
The reservation is showing up in my itineraries, but just as not ticketed. The fare is good until midnight tomorrow, so hopefully things get fixed by then
Sep 25, 2022 | 12:55 am
#191
Original Member
Join Date: May 1998
Location: Tucson, Southern Arizona, North America, Western Hemisphere, The Earth, a small planet in the solar system. Previously OnePass Infinite Platinum Elite, now over entitled 1K
Posts: 2,293
I am having similar issues trying to change a seat assignment. I get "we don't recognize this device" when logging in and my seat assignment remains the same when I try to make a change.
Sep 25, 2022 | 5:12 am
#192
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 700
United app is not showing expert mode seat classes, United.com is, but still asks questions to confirm browser/device. Others having same/similar issues?
Sep 25, 2022 | 7:47 am
#194
Join Date: Jul 2009
Location: WAS
Posts: 1,391
Sep 25, 2022 | 9:43 am
#195
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,913