UA-Schedule changes {Archive}
Jul 29, 2022 | 5:22 pm
#346
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,456
UA pulled the ONLY RNO-ORD flights the week after Labor Day. (AA and WN were no longer offering the ones they had in the before times)
Got rebooked RNO-SFO-ORD (and asking me to pay again for E+ on the RNO-SFO leg). My tolerance for sitting around SFO for a couple hours is a lot lower than it was three years ago, or even six months ago when mask mandates were in place, so still evaluating options...
How likely is it that they will also pull the ORD-RNO non-stop three weeks from now?
Current buckets are: J3 JN3 C2 D1 Z1 ZN1 P1 PN0 PZ0 IN0 I0 Y9 YN9 B9 M9 E9 U9 H9 HN1 Q9 V1 W1 S1 T1 L1 K1 G1 N9 XN0 X0
Got rebooked RNO-SFO-ORD (and asking me to pay again for E+ on the RNO-SFO leg). My tolerance for sitting around SFO for a couple hours is a lot lower than it was three years ago, or even six months ago when mask mandates were in place, so still evaluating options...
How likely is it that they will also pull the ORD-RNO non-stop three weeks from now?
Current buckets are: J3 JN3 C2 D1 Z1 ZN1 P1 PN0 PZ0 IN0 I0 Y9 YN9 B9 M9 E9 U9 H9 HN1 Q9 V1 W1 S1 T1 L1 K1 G1 N9 XN0 X0
Jul 30, 2022 | 2:54 pm
#347
Join Date: May 2008
Location: Northeast US
Programs: various
Posts: 5,022
As I was leaving Spain earlier, I noticed a schedule change for a September itinerary that had just happened....LH dropped my intra-Europe connecting flight from their schedule. I figured I'll deal with it when I get home.
Well I'm home now and UA already re-booked me, except whatever or whoever rebooked me might not understand time zones? I leave the US on a Friday, arriving into FRA on Saturday morning. The new LH flight they put on my itinerary also leaves on Friday. I have, per United.com, a -9h -55m connection time.
Well I'm home now and UA already re-booked me, except whatever or whoever rebooked me might not understand time zones? I leave the US on a Friday, arriving into FRA on Saturday morning. The new LH flight they put on my itinerary also leaves on Friday. I have, per United.com, a -9h -55m connection time.
Jul 30, 2022 | 2:57 pm
#348
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,196
Don't worry about that. Just call and tell them the flights you want. The sooner you call, the better, because flights will fill up.
Jul 30, 2022 | 3:38 pm
#349
Join Date: May 2008
Location: Northeast US
Programs: various
Posts: 5,022
So I called to get moved to the flights that would work (it involved LX via ZRH) and United refused to make the change because 'the same fare class is not available'. Even though this is an involuntary change. They told me I could try to contact LH myself to change it. :/
Last edited by WineCountryUA; Jul 30, 2022 at 3:43 pm Reason: merged consecutive posts by same member
Jul 30, 2022 | 3:44 pm
#350
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,142
...
So I called to get moved to the flights that would work (it involved LX via ZRH) and United refused to make the change because 'the same fare class is not available'. Even though this is an involuntary change. They told me I could try to contact LH myself to change it. :/
So I called to get moved to the flights that would work (it involved LX via ZRH) and United refused to make the change because 'the same fare class is not available'. Even though this is an involuntary change. They told me I could try to contact LH myself to change it. :/
Jul 30, 2022 | 4:12 pm
#351
Join Date: May 2008
Location: Northeast US
Programs: various
Posts: 5,022
Thanks, the chat/text feature worked out well. Told them what I needed, took them a few minutes to re-ticket manually, and all done without any questions, pushback, or need for another call.
Jul 30, 2022 | 4:32 pm
#352
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,142
Too many new, untrained agents nowadays but I find a little gentle pushback and suggestions, things can still be done. But woe those that don't know what can / should be done.
Jul 30, 2022 | 5:08 pm
#353
Join Date: May 2008
Location: Northeast US
Programs: various
Posts: 5,022
It can be a bit frustrating, but I've run into this at times with AA and DL over the years too. Any time partners get involved, some agents get confused (or aren't empowered, not sure which). Absolutely yes to your second sentence, important to know the rules so you can (politely) push for what is permitted.
Jul 31, 2022 | 10:21 am
#354
Formally known as eddie1973
Join Date: Nov 2005
Location: D/FW
Programs: DL 1MM/Gold; UA Gold ; Hilton Gold; Marriott Gold; Avis Pref+,IHG Plat,Hertz PC
Posts: 1,213
Noticed a schedule change on the second segment of HNL-EWR-YUL in September, booked in P. Instead of waiting 3 hours at EWR, now it's 8.5 hours on United Express. There is an earlier flight on AC, could I request that change or no?
Jul 31, 2022 | 10:36 am
#355
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
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Posts: 53,196
I assume you mean an 8.5 hour layover? I don't think any UX plane can fly for 8.5 hours. You can always request it, but it'll depend on the agent to see if you actually get it.
Jul 31, 2022 | 10:40 am
#356
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,142
The change from UA to AC is a little trickier, easier if a codeshare. But if not, still worth a request, it is within agent's / supervisor's discretion.
Jul 31, 2022 | 2:30 pm
#357
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,456
If it is a true P fare vs. a YUP fare it should not be a problem at all.
Aug 5, 2022 | 8:57 pm
#359
Join Date: Apr 2011
Programs: Airpoints, HHONORS GOLD VIP, Aclub Gold
Posts: 811
Aug 5, 2022 | 10:12 pm
#360
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 8,120
I know it's fairly insignificant in the context of a 13-14 hour flight, but increasing the block time by 35 minutes is quite interesting. Did UA revise their assumption of average headwinds or something?