Last edit by: rrgg
Many commonly asked questions are answered in this post.
Reminder: You must enroll and select your airline BEFORE making a reimbursable purchase. http://www.americanexpress.com/airlinechoice -or- "Call the number on the back of your Card to select a qualifying airline."
Wait several hours or even a day before making the purchase, although several DPs show it works without waiting that long.
(Posters often refer to Southwest as WN which is its IATA code. The code SW is assigned to Air Namibia.)
As of late July 2019, direct gift card purchases are no longer reimbursed.
To read discussion from 2011-2019, click HERE
Reminder: You must enroll and select your airline BEFORE making a reimbursable purchase. http://www.americanexpress.com/airlinechoice -or- "Call the number on the back of your Card to select a qualifying airline."
Wait several hours or even a day before making the purchase, although several DPs show it works without waiting that long.
(Posters often refer to Southwest as WN which is its IATA code. The code SW is assigned to Air Namibia.)
As of late July 2019, direct gift card purchases are no longer reimbursed.
- What does appear to work is buying flight tickets less than $109, OR using gift cards to get the charged amount down to less than $109. Given Amex's recent behavior in other areas, some feel there is real risk that Amex will decide to claw back this type of reimbursement someday.
- If you buy a ticket where you use travel funds to reduce the total charge to your Amex below $109, it will be reimbursed.
- Fees can be reimbursed for any traveler. The name doesn't matter as long as the charge is on your American Express or that of an authorized cardholder.n
- As of 1/1/22 Gold card accounts do not qualify for airline credit.
To read discussion from 2011-2019, click HERE
Airline fee $250/$200/$100 reimbursement reports: WN (Southwest) only (2020-21)
#1021
Join Date: Sep 2006
Location: xLAS
Posts: 1,362
Came here wondering if my personal gold card credit would post (after seeing similar notes). Didn't realize this credit was going away.
FYI, purchased ticket for $96.98 on WN on June 30, 2021.
Last year my chosen airline was WN -- this year I never chose one, so it should have carried over, but that's not showing under the "benefits" page.
What is showing:
My gold card has been open for 5+ years.
Will respond here if/when the $96.98 credit posts.
FYI, purchased ticket for $96.98 on WN on June 30, 2021.
Last year my chosen airline was WN -- this year I never chose one, so it should have carried over, but that's not showing under the "benefits" page.
What is showing:
My gold card has been open for 5+ years.
Will respond here if/when the $96.98 credit posts.
#1022
Join Date: Jul 2021
Posts: 1
I had forgotten about this credit until this thread popped up in my feed. So I went into my Amex statement and looked - I received the credits for three $105-ish tickets. (The third credit was $39-whatever to make the total $250.)
So the $100 cap per ticket doesn't seem to be a thing anymore, at least not for the HH Aspire Amex.
I don't know if there is a higher cap...or no cap.
So the $100 cap per ticket doesn't seem to be a thing anymore, at least not for the HH Aspire Amex.
I don't know if there is a higher cap...or no cap.
#1023
A FlyerTalk Posting Legend




Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,006
#1024

Join Date: Feb 2016
Programs: DL PM, Marriott Gold, Hilton Gold, Hyatt Disc
Posts: 63
For what it's worth, a month later, that refunded Southwest purchase never had the Airline Fee Credit reversed. Not that I'd recommend trying to do that intentionally (just getting it as a flight credit is a better plan in that case as someone mentioned above,) but it seemed like an interesting data point nonetheless. The particularly surprising part of it to me was that the fee credit actually posted for that transaction two days after the transaction had already been refunded. I wonder if there's a bug in their system where it doesn't detect the transaction being refunded if the refund happens before the credit itself triggers. Or perhaps it's just not set up to reverse the credit in the event of a refund, though that seems very much unlike Amex.
#1025
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures




Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,827
Clawbacks of 2019 reimbursements for REFUNDED airline "fees".
#1027




Join Date: Mar 2014
Programs: AA Exec Plat, Hilton Diamond, Marriott Bonvoy Platinum
Posts: 261
I have not tried with gift cards.
#1028

Join Date: Jan 2013
Posts: 35
So, I booked a $98 flight last year to receive the airline credit which I converted to travel funds. Trouble is those travel funds are due to expire in September and I have no clue how to go about using them. What do I do in this case?
Also, I should be eligible for airline credit this year as well but is there a better option besides travel funds for using the credit?
Also, I should be eligible for airline credit this year as well but is there a better option besides travel funds for using the credit?
#1029
Community Director Emerita




Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,509
Do you fly AS? If so, you can change your designated airline to AS. Then use the credit card for upgrades from economy to economy plus. AMEX will rebate this charge.
#1030

Join Date: Jan 2013
Posts: 35
Hmm, thanks for the suggestion. How will the upgrade work? Like book a flight, then upgrade and get the credit? Will I be able to cancel the AS flight without fees and keep the credit? We've not being flying at all for the last 18 months and I don't know how when that's going to change. I was hoping there's like a gift card route as opposed to travel funds which expire or an option that doesn't require flying.
#1032
A FlyerTalk Posting Legend




Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,006
So, I booked a $98 flight last year to receive the airline credit which I converted to travel funds. Trouble is those travel funds are due to expire in September and I have no clue how to go about using them. What do I do in this case?
Also, I should be eligible for airline credit this year as well but is there a better option besides travel funds for using the credit?
Also, I should be eligible for airline credit this year as well but is there a better option besides travel funds for using the credit?
Depending on your exact expiration date in September, you should be able to find some decent fares and destinations...
Hmm, thanks for the suggestion. How will the upgrade work? Like book a flight, then upgrade and get the credit? Will I be able to cancel the AS flight without fees and keep the credit? We've not being flying at all for the last 18 months and I don't know how when that's going to change. I was hoping there's like a gift card route as opposed to travel funds which expire or an option that doesn't require flying.
For your 2021 credit, why not just find a couple Southwest tickets for later in the year that fit your needs? It's July now - not like you need to do anything crazy to get your $200-250 for 2021.
#1033
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures




Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,827
#1034




Join Date: Sep 2007
Posts: 380
Your first step would be to find a Southwest flight that you want to take prior to the expiration date. Then, during the purchase process, you'll be able to apply travel funds. You can use your travel funds + a credit card if the new ticket is greater than $98. But you'd actually need to fly this one: you can't use this as a trick to perpetually extend credit.
Depending on your exact expiration date in September, you should be able to find some decent fares and destinations...
I'm not sure how exactly AS handles upgrades that later get canceled. Might be a question for the similar thread about AS. When I've upgraded AS in the past, I've fully upfared to first class to get the EQM bonuses. (This often costs little or nothing more than a kiosk F upgrade.) But that shows as a real ticket purchase and wouldn't trigger the AMEX credit. Premium (their version of E+) probably works differently but I haven't personally done it. If you could get the funds dumped into your AS wallet, that would probably be the best bet. But at some point you'd have to actually fly Alaska. (That's not a bad thing...just a limited route map.)
For your 2021 credit, why not just find a couple Southwest tickets for later in the year that fit your needs? It's July now - not like you need to do anything crazy to get your $200-250 for 2021.
Depending on your exact expiration date in September, you should be able to find some decent fares and destinations...
I'm not sure how exactly AS handles upgrades that later get canceled. Might be a question for the similar thread about AS. When I've upgraded AS in the past, I've fully upfared to first class to get the EQM bonuses. (This often costs little or nothing more than a kiosk F upgrade.) But that shows as a real ticket purchase and wouldn't trigger the AMEX credit. Premium (their version of E+) probably works differently but I haven't personally done it. If you could get the funds dumped into your AS wallet, that would probably be the best bet. But at some point you'd have to actually fly Alaska. (That's not a bad thing...just a limited route map.)
For your 2021 credit, why not just find a couple Southwest tickets for later in the year that fit your needs? It's July now - not like you need to do anything crazy to get your $200-250 for 2021.
I recently took a flight to New Jersey with seat upgrades and moved that to a new flight to Alaska. They said they could send me a check for the amount I paid for the seat upgrade, as per my request, as I was concerned about another reversal. However, they did not send a check, but instead credited the upgrade right back to my Amex, which I did not want. Fortunately, so far that amount has not been clawed back.
In the first example, the upgrades were cancelled relatively shortly after booking. In the second example, the upgrades were refunded a number of months after the booking, so that *may* make a difference.



