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Questions Regarding the United Club one-time pass {Archive}

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Old Feb 16, 2019, 11:10 am
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Last edit by: WineCountryUA
This is the archive thread. The active thread is Questions Regarding the United Club one-time pass

Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.


Note: Due to UC renovations and/or Polaris lounge construction, club capacity at most domestic UA hubs is constricted. Leading to some access restrictions for one-time passes -- especially at peak times.
One-Time Passes can now be redeemed at all ORD club location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
At the EWR clubs in the C concourse, one-time passes are not being accepted when the clubs are approaching capacity.
For SFO, there is no access near the G / international gates for one-time passes. They are being re-directed to the E/F gate UCs.


Frequently Asked Questions

Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
A valid mobile or paper United Club one-time pass and boarding pass for same-day travel OR
A valid 15-digit one-time pass number and boarding pass for same-day travel
Can I upload/store the one-time pass in the United app?
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.

Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.

How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
Can I use one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.

Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance or a contracted partner for entry into all United Club locations."

Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.

Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).

Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.

Are expired one-time passes still usable?
Expired one-time passes can be used for a $25 admission fee, up to 30 days after the expiration date.

Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them. You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).

I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $20-30 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $10-15 range, sometimes even less as the expiration date creeps closer.

I cancelled my Chase United Explorer card. Are my passes still valid?
No. When you cancel your card, any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist.

Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.
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Questions Regarding the United Club one-time pass {Archive}

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Old Oct 31, 2018 | 7:25 pm
  #1261  
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Originally Posted by lavidaesbella
Will my United Club passe still work if I have canceled my Chase Mileageplus credit card? They have been removed electronically from my account, but I still have the 2 paper copies they sent via e-mail that I can print out. Says expiration on there is June 2019.
Some upthread reports
Originally Posted by cruisr
You will not be allowed in. Unlike hotel night certs from Chaze, that stay valid even after cancelling the card, the passes disappear from the app and even if printed out, once the UA club dragon scans it, it will say Not Valid.
Originally Posted by 9gromit9
I tried this yesterday, and can confirm that the emailed one-time codes associated with cancelled cards do not work.
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Old Oct 31, 2018 | 8:03 pm
  #1262  
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Thanks! Bummer, but good to know!
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Old Nov 4, 2018 | 4:14 pm
  #1263  
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Is it possible to transfer UA club passes?

Is it possible to give away "virtual" UA club passes (on your account, accessible through the app)

What about the physical ones? Obviously you can give someone the physical card, but do they verify that the user is the person who they were issued to?
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Old Nov 4, 2018 | 6:05 pm
  #1264  
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Originally Posted by VegasGambler
What about the physical ones? Obviously you can give someone the physical card, but do they verify that the user is the person who they were issued to?
Anyone can use the physical passes. They're not tied to an individual.
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Old Nov 4, 2018 | 7:08 pm
  #1265  
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Originally Posted by VegasGambler
Is it possible to give away "virtual" UA club passes (on your account, accessible through the app) ....
Ascreenshot emailed to someone else works fine.

Originally Posted by VegasGambler
What about the physical ones? Obviously you can give someone the physical card, but do they verify that the user is the person who they were issued to?
there is no verification of identity
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Old Nov 4, 2018 | 8:37 pm
  #1266  
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Originally Posted by WineCountryUA
Ascreenshot emailed to someone else works fine.
You can also email the pdf that Chase provides by email at renewal.
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Old Nov 5, 2018 | 3:06 pm
  #1267  
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Originally Posted by VegasGambler
Is it possible to give away "virtual" UA club passes (on your account, accessible through the app)

What about the physical ones? Obviously you can give someone the physical card, but do they verify that the user is the person who they were issued to?
+1. Just did this for a friend.

Keep track of the one you give them, though if you have two. I used one so had to then send the other one just to make sure friend had the one with valdity.
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Old Nov 5, 2018 | 3:13 pm
  #1268  
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Originally Posted by drewguy
+1. Just did this for a friend.

Keep track of the one you give them, though if you have two. I used one so had to then send the other one just to make sure friend had the one with valdity.
Thanks! That's my plan as well.

FYI my post got moved to this thread (as it should have) -- it's not like I didn't read previous replies before asking I just asked on the "simple question" sticky thread at the top.
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Old Nov 5, 2018 | 3:19 pm
  #1269  
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Originally Posted by Kacee
You can also email the pdf that Chase provides by email at renewal.
Wiki updated with this information.
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Old Nov 6, 2018 | 1:14 am
  #1270  
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With the new policy of UA club membership requiring you to fly United or a *A partner starting next year, I assume the rules on passes have also changed to reflect this in the future?
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Old Nov 6, 2018 | 10:07 am
  #1271  
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Originally Posted by zeer0
With the new policy of UA club membership requiring you to fly United or a *A partner starting next year, I assume the rules on passes have also changed to reflect this in the future?
Still a year away, but seems clear as it
explictly include passes
Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations
and the pass states it is subject to UC T&Cs

Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner)
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Old Nov 7, 2018 | 5:06 pm
  #1272  
 
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I have 2 UC passes that will expire in early Dec. I got these passes through me UA MPE card last year (12/'17).

These passes will expire and I'll get issued 2 new ones. But I plan on cancelled the card shortly (doubt I will get a good retention offer).

Is there anything I can do maximize my UC passes? (other than sell it on eBat).

for ex: can I call in to ask for them to extend the passes for a couple months?
(my understanding is that the UC passes wont work if I dont have an MPE card?)
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Old Nov 7, 2018 | 5:41 pm
  #1273  
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Originally Posted by jedaero
I have 2 UC passes that will expire in early Dec. I got these passes through me UA MPE card last year (12/'17).

These passes will expire and I'll get issued 2 new ones. But I plan on cancelled the card shortly ....
The passes will be canceled at the same time.

Originally Posted by jedaero
Is there anything I can do maximize my UC passes? ...
good karma by giving them away to someone who is traveling before you cancel the card.
Originally Posted by jedaero
... (other than sell it on eBat). ..
not a good idea if you have miles in you UA account that UA could cancel.

Originally Posted by jedaero
for ex: can I call in to ask for them to extend the passes for a couple months? ...
Generally this isn't done unless you have some extenuating circumstances -- and doubt that not traveling by choice would be a qualifying reason.
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Old Nov 7, 2018 | 6:12 pm
  #1274  
 
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Originally Posted by WineCountryUA

good karma by giving them away to someone who is traveling before you cancel the card.
not a good idea if you have miles in you UA account that UA could cancel.
I can use some good karma. Guess this is what I'll do. Wish I couldve had a chance to use em this year. Thanks for the tip.
(btw. nice handle sn *thumbs up*)
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Old Nov 8, 2018 | 8:29 am
  #1275  
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Originally Posted by jedaero
I can use some good karma. Guess this is what I'll do. Wish I couldve had a chance to use em this year. Thanks for the tip.
(btw. nice handle sn *thumbs up*)
If you were keeping the card, another strategy that potentially could work is trading for passes with later expiration dates. I wish Coupon Connection was a bit more active in that regard.
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