Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Apr 12, 2013 | 10:06 pm
#6721
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
If I want to go on Caribbean cruise from FL, coming back, will I be able to (as a nexus cardholder) using the global entry machines? If so, machines located in most FL and CA ports, and also in Puerto Rico and US Virgin Islands? Do they require a global entry card (which Canadian nexus members do not get), or can one use the global entry machines that read fingerprints?
If I go on an Alaska cruise from Vancouver, coming back to Vancouver - are there nexus lanes?
If I go on an Alaska cruise from Vancouver, coming back to Vancouver - are there nexus lanes?
Provided you had your GE fingerprints taken and enrolled in GE, you use the passport (or, apparently, the NEXUS card) to activate the GE machine and do the onscreen Q&A and fingerprints and it prints out your card/photo that you hand to the officer.
Apr 12, 2013 | 10:10 pm
#6722
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Not intentionally yet at all... I have, however, had conversations like: "hey, I need your boarding pass" me: "but I gave you the GE card". "I need to stamp your boarding pass". me: "oh right. sorry". So much faster, and will only get better once I stop making novice omissions like that.
Apr 12, 2013 | 10:12 pm
#6723
Join Date: Jun 2011
Posts: 1,153
I'm pretty sure I know the answer to this, but I thought I'd check here to be sure. I want to fly a dozen Timmy's doughnuts into the US to educate my Bostonian colleagues on how much better Timmy's is than Dunkin' Donuts. If I use GE, I don't need to declare the doughnuts, right? There are not meats/fruits/veggies/etc.
Thanks
Thanks
Apr 12, 2013 | 10:23 pm
#6724
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,170
I like to have a blue US form filled out, just in case I have to use the few remaining NEXUS machine on the way out. It's no biggie, I keep a stack at home.
Coming back, if everyone is living at the same address: one white Canadian form only. Just did that earlier this week with the family and have done for years.
Coming back, if everyone is living at the same address: one white Canadian form only. Just did that earlier this week with the family and have done for years.
Apr 12, 2013 | 10:32 pm
#6725
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,170
I'm pretty sure I know the answer to this, but I thought I'd check here to be sure. I want to fly a dozen Timmy's doughnuts into the US to educate my Bostonian colleagues on how much better Timmy's is than Dunkin' Donuts. If I use GE, I don't need to declare the doughnuts, right? There are not meats/fruits/veggies/etc.
Thanks
Thanks
Where are you flying from? Not familiar with all of the airports, but if you're leaving from YYZ or YVR, there is a Tim Horton's location airside in both, post pre-clearance and security, which solves the problem completely. Plus, you don't have to lug them around for as long. In fact, occasionally, I stop by the airside location to get a box of timbits for the flight crew.
Apr 12, 2013 | 11:30 pm
#6726
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,321
If using the GE machines, yes, you are correct, no need to declare (though not sure if technically you might need to if you get some of the jelly filled ones).
Where are you flying from? Not familiar with all of the airports, but if you're leaving from YYZ or YVR, there is a Tim Horton's location airside in both, post pre-clearance and security, which solves the problem completely. Plus, you don't have to lug them around for as long. In fact, occasionally, I stop by the airside location to get a box of timbits for the flight crew.
Where are you flying from? Not familiar with all of the airports, but if you're leaving from YYZ or YVR, there is a Tim Horton's location airside in both, post pre-clearance and security, which solves the problem completely. Plus, you don't have to lug them around for as long. In fact, occasionally, I stop by the airside location to get a box of timbits for the flight crew.
Apr 13, 2013 | 4:21 am
#6727
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,782
What are other people's experiences taking food across the border, to USA?
What are other people's experiences taking food across the border, to Canada, from either USA or from abroad?
Apr 13, 2013 | 7:54 am
#6728
Join Date: Jun 2011
Posts: 1,153
If using the GE machines, yes, you are correct, no need to declare (though not sure if technically you might need to if you get some of the jelly filled ones).
Where are you flying from? Not familiar with all of the airports, but if you're leaving from YYZ or YVR, there is a Tim Horton's location airside in both, post pre-clearance and security, which solves the problem completely. Plus, you don't have to lug them around for as long. In fact, occasionally, I stop by the airside location to get a box of timbits for the flight crew.
Where are you flying from? Not familiar with all of the airports, but if you're leaving from YYZ or YVR, there is a Tim Horton's location airside in both, post pre-clearance and security, which solves the problem completely. Plus, you don't have to lug them around for as long. In fact, occasionally, I stop by the airside location to get a box of timbits for the flight crew.
My wife had her NEXUS interview at the YYZ office last week Sunday. One of the regulations that the US officer went over with her related to entry into USA about food. He told her that everything - including candy, chocolate bars, chewing gum - anything consumable - needed to be declared, or else.....
What are other people's experiences taking food across the border, to USA?
What are other people's experiences taking food across the border, to Canada, from either USA or from abroad?
What are other people's experiences taking food across the border, to USA?
What are other people's experiences taking food across the border, to Canada, from either USA or from abroad?
Apr 13, 2013 | 9:02 am
#6729
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I'm pretty sure I know the answer to this, but I thought I'd check here to be sure. I want to fly a dozen Timmy's doughnuts into the US to educate my Bostonian colleagues on how much better Timmy's is than Dunkin' Donuts. If I use GE, I don't need to declare the doughnuts, right? There are not meats/fruits/veggies/etc.
Thanks
Thanks
However, I find the question moot since after the transition to the frozen product distributed from the central Tim's commissary, I find the products unpleasant and consume them only under duress. (I cannot, however, debate or deny how much worse they are at Dunkin', as I lack the data.)
Apr 13, 2013 | 9:36 am
#6730
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S+, Choice Platinum
Posts: 23,316
The airside Tim's is what makes me crazy about the no-undeclared-food rule. I can't take synthetic food i.e., running gel cubes without declaring them as food, but I can purchase baked goods containing eggs and dairy after I make the no-food declaration and take them with everyone's blessing.
However, I find the question moot since after the transition to the frozen product distributed from the central Tim's commissary, I find the products unpleasant and consume them only under duress. (I cannot, however, debate or deny how much worse they are at Dunkin', as I lack the data.)
However, I find the question moot since after the transition to the frozen product distributed from the central Tim's commissary, I find the products unpleasant and consume them only under duress. (I cannot, however, debate or deny how much worse they are at Dunkin', as I lack the data.)
Not that it's not otherwise biologically inert (since there's probably not much biological stuff left in it after it's been processed and frozen at the commissary)...
Last edited by jackal; Apr 13, 2013 at 1:26 pm Reason: :eek:
Apr 13, 2013 | 10:03 am
#6731
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 3,194
Apr 13, 2013 | 10:05 am
#6732
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S+, Choice Platinum
Posts: 23,316
Apr 13, 2013 | 12:15 pm
#6733
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,782
Nexus and GE
I got my nexus card just over a week ago
Here is what my account on the goes web site says about nexus cards and GI kiosks:
Global Entry Benefit: As a NEXUS member, you can now use the Global Entry kiosks located at the top 20 major U.S. international airports to enter the U.S. To use the Global Entry kiosks, you must use a valid machine readable passport. Do not use your NEXUS card in the kiosk, but you may wish to carry it with you. There is no additional cost to use Global Entry, and you may use it for the duration of your NEXUS membership. Additional information about Global Entry can be found at http://www.GlobalEntry.gov/. If you do not wish to use Global Entry kiosks, please disregard this message.
Someone a few posts earlier suggested that a nexus card can be used, instead of a passport. However, the statement displayed on account with the web site says otherwise.
Here is what my account on the goes web site says about nexus cards and GI kiosks:
Global Entry Benefit: As a NEXUS member, you can now use the Global Entry kiosks located at the top 20 major U.S. international airports to enter the U.S. To use the Global Entry kiosks, you must use a valid machine readable passport. Do not use your NEXUS card in the kiosk, but you may wish to carry it with you. There is no additional cost to use Global Entry, and you may use it for the duration of your NEXUS membership. Additional information about Global Entry can be found at http://www.GlobalEntry.gov/. If you do not wish to use Global Entry kiosks, please disregard this message.
Someone a few posts earlier suggested that a nexus card can be used, instead of a passport. However, the statement displayed on account with the web site says otherwise.
Apr 13, 2013 | 12:43 pm
#6734
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 3,194
Just tried GE for the first time. Got a big X on the receipt and sent to passport control. Guy said it didn't read my fingerprints properly, machines are very finicky. Gave me a demo on the correct technique: lay your fingers flat on the glass, altogether. Don't spread. Don't curl.
0 for 2 on Nexus/GE this year.
0 for 2 on Nexus/GE this year.
Apr 13, 2013 | 1:06 pm
#6735
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,321
My wife had her NEXUS interview at the YYZ office last week Sunday. One of the regulations that the US officer went over with her related to entry into USA about food. He told her that everything - including candy, chocolate bars, chewing gum - anything consumable - needed to be declared, or else.....
What are other people's experiences taking food across the border, to USA?
What are other people's experiences taking food across the border, to Canada, from either USA or from abroad?
What are other people's experiences taking food across the border, to USA?
What are other people's experiences taking food across the border, to Canada, from either USA or from abroad?
However, I find the question moot since after the transition to the frozen product distributed from the central Tim's commissary, I find the products unpleasant and consume them only under duress. (I cannot, however, debate or deny how much worse they are at Dunkin', as I lack the data.)
