Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 12, 2019, 5:42 pm
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,032
My understanding from prior trips is that the left lane is a Ready Lane
In any case, as there is no NEXUS-only traffic lane on the bridge itself, taking the 3 mile (2 x 1.5 miles) detour to cross to Whirlpool would be quicker during peak times. If the app shows wait times of 10-15 minutes or more, I would just go to Whirlpool.
In any case, as there is no NEXUS-only traffic lane on the bridge itself, taking the 3 mile (2 x 1.5 miles) detour to cross to Whirlpool would be quicker during peak times. If the app shows wait times of 10-15 minutes or more, I would just go to Whirlpool.
Oct 23, 2019, 8:26 pm
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
An aside: I don't seem to get posts for this forum any more even though I've been subscribed to both this and its predecessor. Last email I got was Sept 5th but there are plenty of posts since... anyone else having issues?
Nov 17, 2019, 1:23 pm
Join Date: Jun 2012
Programs: Aeroplan
Posts: 19
Membership renewal was up on June 30 2020. Applied on Aug 21, 2019 and received approval without interview on Nov 13, 2019.
1. Do we get a new card after renewal?
2. If so, can we still use our old card until the new one is activated?
3. I'm out of the country till Dec 31 so if there is a new card it will sit in the mail till i return. But i fly via US on my return so plan to use the my old nexus card. Will this be a problem?
1. Do we get a new card after renewal?
2. If so, can we still use our old card until the new one is activated?
3. I'm out of the country till Dec 31 so if there is a new card it will sit in the mail till i return. But i fly via US on my return so plan to use the my old nexus card. Will this be a problem?
Nov 17, 2019, 2:32 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
2. If so, can we still use our old card until the new one is activated?
3. I'm out of the country till Dec 31 so if there is a new card it will sit in the mail till i return. But i fly via US on my return so plan to use the my old nexus card. Will this be a problem?
Dec 18, 2019, 10:46 am
Join Date: Mar 2019
Posts: 177
The American guy said the website does a poor job of explaining that NEXUS includes TSA Precheck and Global Entry and is thus the best choice, and if their intention is to get fewer people to apply, it's succeeding. lol I'm pumped to use NEXUS lanes, Global Entry kiosks and TSA Precheck for all my future travels!
Just got home and I see my application portal now says approved. I've already added my known traveler number to my upcoming flights!
Dec 20, 2019, 2:26 am
Join Date: Feb 2013
Location: Seattle, USA
Posts: 19
My wife who is a US citizen is still waiting for conditional approval for her application that she submitted five and a half months ago(early July). Applications submitted during the months of June and July seem to have been overlooked for some reason and fallen into and got lost in some virtual blackhole. When I applied for GE a few years ago, I remember it did not take this long. IIRC, it only took about a month from when I submitted my application to when I got conditional approval. Would have gone with Nexus had it not been for the fact that my credit card would only cover the cost for GE, not Nexus. We live close to Canada and make a few trips up to BC every year so Nexus is a better option for us. It offers the same benefits(TSA Pre and US expedited entry) as GE plus it also has one other benefit that GE doesn't offer(expedited entry into Canada), for half the price($50 vs $100 for GE). A no-brainer really, especially for those who live close and travel frequently to Canada.
Will post back as soon as there is any change in the status. Hopefully, it won't be too long now before we see some light at the end of the tunnel.
Dec 20, 2019, 8:27 am
Join Date: Jul 2015
Programs: AA-GLD, UA, AC, etc.
Posts: 3
Appointment at YVR yesterday (Dec. 19th, 2019) required an iris scan, which is done in the "reception" area. They said that a number of border-crossings continue to use iris scans, therefore they still need to collect that data even though it is being phased out in favour of facial recognition.
Jan 1, 2020, 8:03 pm
Join Date: Mar 2019
Posts: 177
I did my interview in Niagara Falls. I don't live there - I just scheduled it for when I was going to be in Buffalo. Good luck!
