experience with CEO Richard Anderson
Sep 3, 2010 | 3:53 pm
#46
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AFAIK the OP of this thread has not participated in the stickey you suggest. I'd like to see specifically the email that the OP here sent to Anderson.
Sep 3, 2010 | 4:00 pm
#47
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As was explained to us at the RTW/DO last year, the first rule of phantom upgrades is you don't talk about phantom upgrades. The second rule of the phantom upgrade program is, you DO NOT talk about phantom upgrades ...
Basically, if there were empty seats up front on int'l flights, they'd sometimes take the top 3 or 5 medallions and give them gate upgrades. It wasn't a published benefit, and wasn't anything you could ever count on, but was a really nice bonus thank-you gift for those medallions. Many of us feel that would go a long way towards making us happy, without the downside that terrifies revenue management, i.e. cannibalizing premium sales.
Basically, if there were empty seats up front on int'l flights, they'd sometimes take the top 3 or 5 medallions and give them gate upgrades. It wasn't a published benefit, and wasn't anything you could ever count on, but was a really nice bonus thank-you gift for those medallions. Many of us feel that would go a long way towards making us happy, without the downside that terrifies revenue management, i.e. cannibalizing premium sales.
Sep 3, 2010 | 4:12 pm
#48
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http://www.flyertalk.com/forum/delta...e-program.html
Sep 3, 2010 | 8:56 pm
#50
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The OP sent the request to the wrong person. We all know Mr. Delta actually is the person to send this request to. It's like sending a letter to Mrs. Clause when you should be sending it to Santa Clause....which in this case Santa Clause might be more flexible in the OP's request. BTW Merry Christmas!
Sep 3, 2010 | 9:47 pm
#51
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Sep 4, 2010 | 4:56 am
#53
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lol
Sep 7, 2010 | 2:45 pm
#55
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Hmm, and I was unhappy with the T tix I bought for RDU to JNB. Don't feel much like sweating out a 15 + hour ride in coach, so I did the unthinkable, I modified my T fare to a M fare and UG'd using my SWU's. (now I just gotta hope that my waitlisted UP turns to a comfirned UG!!)