Originally Posted by
jimrpa
Thanks! So, on Norhwest, it really did pay to be nice to the GA in the hope that you would get one of these upgrades? Were there any criteria that enhanced your chances? Fare class? Checking time? Specific brand of chocolate for the GA?

Jim, I think the phantom upgrade program is an issue of significance to many of us, and it'll get lost in this thread; so I just quoted our discussion and used that to start a dedicated thread on the topic:
http://www.flyertalk.com/forum/delta...e-program.html