Originally Posted by Gargoyle

As was explained to us at the RTW/DO last year, the first rule of phantom upgrades is you don't talk about phantom upgrades. The second rule of the phantom upgrade program is, you DO NOT talk about phantom upgrades ...


Basically, if there were empty seats up front on int'l flights, they'd sometimes take the top 3 or 5 medallions and give them gate upgrades. It wasn't a published benefit, and wasn't anything you could ever count on, but was a really nice bonus thank-you gift for those medallions. Many of us feel that would go a long way towards making us happy, without the downside that terrifies revenue management, i.e. cannibalizing premium sales.