Automatic Radisson upgrades
Mar 21, 2009, 4:00 am
#1
Original Poster
Join Date: Jan 2008
Location: Norway
Programs: SK*G, FB Plat, BA-GGL
Posts: 245
Automatic Radisson upgrades
After reading about the Radisson SAS turning into Radisson Blue (a lame change btw), I thought EBG recognition would decrease. That is if a decrease was ever possible.
But the last week I had two stays in Norway and the strangest thing happened:
STAVANGER:
"Welcome Fnate. Of course we have upgraded the room for you. Your EBG card is already in the system"
TRONDHEIM:
"We are very sorry that we can not upgrade you this time Fnate. All business class rooms has been booked."
I had not asked for anything, not mentioned anything in my booking except my EBG status. This seems to be something new.
Have they had staff training or something?
But the last week I had two stays in Norway and the strangest thing happened:
STAVANGER:
"Welcome Fnate. Of course we have upgraded the room for you. Your EBG card is already in the system"
TRONDHEIM:
"We are very sorry that we can not upgrade you this time Fnate. All business class rooms has been booked."
I had not asked for anything, not mentioned anything in my booking except my EBG status. This seems to be something new.
Have they had staff training or something?
Mar 22, 2009, 6:28 am
#2
Join Date: Mar 2004
Location: In the skies of the world
Programs: SAS Gold, FB Gold, BA Gold, EY Silver
Posts: 3,167
If you book an award stay with EB points your status will automatically be transfered to the hotel reservation system (you're listed there as VIP) and the staff can make the decision to upgrade you in advance before you arrive.
Otherwise there is no way it could happen automatically unless you tell them in advance (call/e-mail/make comment in booking), present your card upon arrival, or if you have stayed there before and they have records of your status saved.
Otherwise there is no way it could happen automatically unless you tell them in advance (call/e-mail/make comment in booking), present your card upon arrival, or if you have stayed there before and they have records of your status saved.
Mar 22, 2009, 3:20 pm
#3
Join Date: Dec 2006
Location: OSL
Programs: SK EBG *G, Flying Blue Silver, Hertz President Circle, Hilton H Gold, Starwood Gold, BA Silver
Posts: 172
00000 recognition
I have been EBG for quite a few years now, and NEVER in all these years have I ever recieved any kind of recognition for being EBG at Radisson SAS. Most of the time (especially a little off the beaten track, Sochi, Kiev, St Petersburg) they hardly understand what it is. In Sochi a few years ago they thought it was some type of discount card. In summary its completely worthless as far as upgrade and recognition as far as my experience goes.
Mar 22, 2009, 3:31 pm
#4
Join Date: Apr 2006
Location: CPH, BKK
Programs: OZ*G, AZ Gold, Etihad Gold, SK*G, BA Silver
Posts: 1,014
I have been upgraded in Riga, Vienna (two floor suite 
), Oslo, Hamburg and a few other places, but in very clear words denied it at Royal SAS in CPH: "We do not upgrade EBG's!!!"
So it really depends... I have dodged Radissons the last couple of years, though
), Oslo, Hamburg and a few other places, but in very clear words denied it at Royal SAS in CPH: "We do not upgrade EBG's!!!"So it really depends... I have dodged Radissons the last couple of years, though
Mar 23, 2009, 2:55 am
#7
Join Date: Dec 2008
Programs: EBG, HH Gold, SPG Gold
Posts: 95
I have been upgraded on Radisson SAS many times. Mye experiance is that this is not dependent on your *G status only, but if you are a regular *G on the hotels.
Normally when I have been upgraded on a Radisson SAS, I have had many stays at that specific hotel.
Asking for upgrade on a Radisson SAS hotel, where you are not a regular customer, rearly works, at least for me.
Normally when I have been upgraded on a Radisson SAS, I have had many stays at that specific hotel.
Asking for upgrade on a Radisson SAS hotel, where you are not a regular customer, rearly works, at least for me.
Mar 25, 2009, 8:02 am
#8
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
Like many have said in this thread, it varies.
But I suspect that EBGs will get less recognition after the name change
Mar 26, 2009, 2:25 am
#9
Join Date: Feb 2000
Location: Oslo, Norway.
Programs: SK EBD, AX Cent, SPG Gold, HH Diamond, Club-A Plat, Avis' PC, CC Gold,Hertz PC, CX Diamond,BA Bronz
Posts: 683
Got a stay tonight in TRD, booked with my Goldpoints Gold as reference and requested an upgrade, I'll report back over the weekend.
Mar 26, 2009, 4:59 pm
#10
Join Date: Aug 2008
Location: Oslo, Norway
Programs: SK*G, Hilton HHonors Silver, IHG Platinum, Scandic 3rd Floor
Posts: 6
Got upgraded at the Radisson SAS Royal Hotel in Stavanger today. The clerk said he gave me a business room "beacuse of the EBG card". Going to Bergen and Hotel Norge tomorrow, hopefully they'll be equally helpful.
Mar 26, 2009, 5:07 pm
#11
Join Date: Mar 2008
Programs: SAS Diamond, Hilton Diamond, IHG RA Spire
Posts: 423
Upgraded to a Business Class room at Radisson SAS Sky City at ARN today. Didn't ask for anything, just gave them my EBG-card. Have a pretty good history of upgrades with Radisson SAS since making EBG. The one time I was denied they said they were out of Business rooms (Kristiansand).
Other hotels in the Rezidor chain is a whole other story, though
Other hotels in the Rezidor chain is a whole other story, though
Mar 27, 2009, 3:46 am
#12
Join Date: May 2008
Programs: SK*G, FBS, FB Petroleum Club, Marriott Gold Elite, Hyatt Platinum
Posts: 14
Upgrades in Kristiansand
Upgraded to a Business Class room at Radisson SAS Sky City at ARN today. Didn't ask for anything, just gave them my EBG-card. Have a pretty good history of upgrades with Radisson SAS since making EBG. The one time I was denied they said they were out of Business rooms (Kristiansand).
Other hotels in the Rezidor chain is a whole other story, though
Other hotels in the Rezidor chain is a whole other story, though
Mar 28, 2009, 5:02 am
#13
Original Poster
Join Date: Jan 2008
Location: Norway
Programs: SK*G, FB Plat, BA-GGL
Posts: 245
Yes, this is exactly what happened to me. And two times in one week "because of my EBG card". I was stunned, because I have had various luck in the past. It seems like something new from them.
Mar 30, 2009, 4:39 am
#14
Join Date: Feb 2000
Location: Oslo, Norway.
Programs: SK EBD, AX Cent, SPG Gold, HH Diamond, Club-A Plat, Avis' PC, CC Gold,Hertz PC, CX Diamond,BA Bronz
Posts: 683
Radisson Trondheim 26th-27th of March:
Booked Standard room, NOK 1370.-
Upon checking in: "You've been upgraded to a very nice room due to status"
(Didn't sprecify whether this was due to EBG or Goldpoints Gold status)
Received: Newly renovated split-level suite and fruit-/chocolate plate with welcome from the manager.
Not bad!
Booked Standard room, NOK 1370.-
Upon checking in: "You've been upgraded to a very nice room due to status"
(Didn't sprecify whether this was due to EBG or Goldpoints Gold status)
Received: Newly renovated split-level suite and fruit-/chocolate plate with welcome from the manager.
Not bad!