Good things SAS does!
Dec 18, 2008, 1:56 pm
#17
Join Date: Dec 2008
Location: BLL/CPH Denmark
Programs: Eurobonus
Posts: 117
This summer, June 12th, I was going CPH-SEA on an overbooked flight and goy upgraded to Eco Extra on row 14 middel seat, right behind the bulkhead! I was able to pay for the upgrade with my points, but got it free 
Otherwise I would have been seatet in the back of the airplane!
On the way back, the plane was not overbooked, so had to pay for the upgrade to eco extra myself
Anyway much more comfortable than in "monkey class", so absolute no waste of 10k points!
Otherwise I would have been seatet in the back of the airplane! On the way back, the plane was not overbooked, so had to pay for the upgrade to eco extra myself
Anyway much more comfortable than in "monkey class", so absolute no waste of 10k points!
Dec 22, 2008, 2:33 am
#18
Join Date: Jan 2006
Location: Stavanger, Norway
Programs: Eurobonus Diamond
Posts: 355
Hi
I was also upgraded for free when going to Asia this summer. But all in all, I don't think SAS is bad but there is always room for improvement. And if they are going to improve they will need feddback...both negative and positive. I have been quite pleased with SAS lately...but I guess that is because I have been flying twice with them to Asia in business class ^
I was also upgraded for free when going to Asia this summer. But all in all, I don't think SAS is bad but there is always room for improvement. And if they are going to improve they will need feddback...both negative and positive. I have been quite pleased with SAS lately...but I guess that is because I have been flying twice with them to Asia in business class ^
Dec 30, 2008, 1:02 am
#19
Join Date: Mar 2008
Location: Sweden & Iceland
Programs: SK*G, FI
Posts: 99
SAS cabin crew respect your privacy
Very Scandinavian indeed, I noticed that the SAS FAs know the fact that many of the their passengers (Scandinavians mostly) appreciate not being talked to (by FAs thru VA (and other pax)).
That is also why I like SAS longhaul C service better than some other airlines because they offer a lot of small great things other airlines don't:
^) I receive just as much attention/service I want. Everything is just "lagom". Service on CA longhauls can be overwhelming when you get a warm towel 6 times during a ARN-PEK flight.
^) You can get everything you want at the buffet-bar (on IC routes) by yourself without always getting attention from a FA.
^) Breakfast to go on eastbound USA flights.
^) Large C lavatories with windows and big mirrors.
That is also why I like SAS longhaul C service better than some other airlines because they offer a lot of small great things other airlines don't:
^) I receive just as much attention/service I want. Everything is just "lagom". Service on CA longhauls can be overwhelming when you get a warm towel 6 times during a ARN-PEK flight.
^) You can get everything you want at the buffet-bar (on IC routes) by yourself without always getting attention from a FA.
^) Breakfast to go on eastbound USA flights.
^) Large C lavatories with windows and big mirrors.
Jan 2, 2009, 12:06 am
#20
Join Date: Apr 2007
Location: Oslo
Programs: EB*G, BD*G, HH Silver, FB, AA, SPG, Hertz #1 Gold
Posts: 1,056
Jan 6, 2009, 6:32 am
#21
Join Date: Dec 2008
Location: Norway
Programs: EB*G
Posts: 10
Good SAS EBG-experiences
- This summer at EWR I upgraded to Y for points, while saying to the friendly CI that "if you HAVE to move someone up to C, I wouldn't say no". Then in the lounge some 20 minutes before boarding, they called my name and said that they had moved me all the way up to C.
- In early mornings to be able to show up later at OSL; check in myself, deliver the bags at the EBG counter, go quickly through FastTrack security, then have breakfast in the lounge before rushing to the plane and take a seat in the first P-row.
- Getting row 01A-F on domestic flights (where you can actually hear "Fifty!", "Forty!", "Thirty!"... from the cockpit before landing!)
- Having a shower at the CPH lounge when I land from EWR - before continuing to OSL. It cures some of the jetlag that day for sure!
- I actually still find the aircraft interior quite calming and tasteful. I like the pillows in Y and C. I think that the livery is still standing out as stylish.
- In early mornings to be able to show up later at OSL; check in myself, deliver the bags at the EBG counter, go quickly through FastTrack security, then have breakfast in the lounge before rushing to the plane and take a seat in the first P-row.
- Getting row 01A-F on domestic flights (where you can actually hear "Fifty!", "Forty!", "Thirty!"... from the cockpit before landing!)
- Having a shower at the CPH lounge when I land from EWR - before continuing to OSL. It cures some of the jetlag that day for sure!
- I actually still find the aircraft interior quite calming and tasteful. I like the pillows in Y and C. I think that the livery is still standing out as stylish.
Last edited by LN-KID; Jan 6, 2009 at 6:52 am
Jan 6, 2009, 3:24 pm
#22
Join Date: Feb 2008
Posts: 3
Flying with infants
In 2008 we flew both intra-europe and long haul with our infant with SAS and every time we experienced really great service by the FA's.
Of course the long haul is really nice if you have booked cribs - then you receive both the crib as well as plenty of food for the infant.
But also intra-europe we always experienced that the check-in or gate would secure us the middle seat and during the flight the FA's were really helpful and at great service.
Combined with the family security control at CPH makes it a charm flying with infants with SAS.
Of course the long haul is really nice if you have booked cribs - then you receive both the crib as well as plenty of food for the infant.
But also intra-europe we always experienced that the check-in or gate would secure us the middle seat and during the flight the FA's were really helpful and at great service.
Combined with the family security control at CPH makes it a charm flying with infants with SAS.
Jan 9, 2009, 1:56 am
#24
Join Date: Nov 2005
Location: ARN / BRU
Programs: EBG (*G), QR Gold
Posts: 653
Name changes for 300 SEK.
The only airline I have experienced which has a blanket policy that any ticket on its own metal can be changed for a admin cost of 300 SEK.
My experience with other airlines the few times this has been necessary (for example swapping ticket from one employee to another when someone has gotten sick) is that generally you will need to rebook the entire ticket.
The only airline I have experienced which has a blanket policy that any ticket on its own metal can be changed for a admin cost of 300 SEK.
My experience with other airlines the few times this has been necessary (for example swapping ticket from one employee to another when someone has gotten sick) is that generally you will need to rebook the entire ticket.
Jan 9, 2009, 9:05 am
#25
Join Date: Feb 2001
Location: Oslo, NOR
Programs: SK*G
Posts: 92
- As earlier mentioned; I can be VERY late at OSL/ARN and still make the plane with little stress - as the whole procedure works 99% of times very smoothly
- Intra scandinavian Y->C is very easy and flexible, makes my travel so convenient
- I appreciate the SMS service reminding me of check-in, boarding/departure time, delays and cancelations (the last two in particular)
- Service in C-class IC is really good IMHO! Flight attendants generally act very professional, giving but not bugging, and fun to joke with (just as on NZ). Though i wish the beds were actually horizontal...
- Intra scandinavian Y->C is very easy and flexible, makes my travel so convenient
- I appreciate the SMS service reminding me of check-in, boarding/departure time, delays and cancelations (the last two in particular)
- Service in C-class IC is really good IMHO! Flight attendants generally act very professional, giving but not bugging, and fun to joke with (just as on NZ). Though i wish the beds were actually horizontal...
Jan 9, 2009, 9:34 am
#26
Join Date: Jan 2009
Location: AAR / BLL / CPH
Programs: SK EBG
Posts: 17
Being able to arrive at CPH terminal 3 27-28 minutes prior take-off on SAS IC's - and still make it without a problem. Did it 3 times last year - I don't think it can be done by any other airline/airport combination...
Jan 20, 2009, 6:37 pm
#27
Join Date: Jan 2009
Location: AAR / BLL / CPH
Programs: SK EBG
Posts: 17
In SK CPH lounge last week, ½ an hour before the lounge closed, waiting for my domestic connection. Sat by the "sports bar" section, tapping my email, when approached by one of the Philipino waitresses/galley crew: "Sir, we're about to close - can I get you something before we close?"
Now, if only that was the experience everytime customers are interacting with SK...
(SK copyreading: Pls promote this lady!)
Now, if only that was the experience everytime customers are interacting with SK...
(SK copyreading: Pls promote this lady!)
Feb 1, 2009, 3:06 am
#28
Join Date: Apr 2005
Location: The Baltic Sea
Programs: AY, BT, DY and SK. Scandic, Radisson, Marriott and HHonors. ClubONE
Posts: 5,890
"Bump" to this thread as there has been so many negatives on the SAS Forum lately. Isn't it a good thing that SAS is obivously listening to what we (and tommy777 in particular) have to say?!
(LH won't give a d@mn!)
(LH won't give a d@mn!)
Last edited by tsastor; Feb 1, 2009 at 5:03 am
Feb 1, 2009, 4:57 am
#29
Join Date: Jan 2008
Location: BGO
Programs: EBG
Posts: 175
But yes, if they really do it's absolutely a good thing.
Feb 1, 2009, 7:34 am
#30
Join Date: Oct 2007
Posts: 2,069