Current SAS IT-problems, ongoing issues
Oct 6, 2008 | 3:43 am
#1
Original Poster
Join Date: Sep 2004
Location: ARN
Posts: 2,321
Current SAS IT-problems, ongoing issues
Currently these are some features that doesn´t work as expected:
-Bookings disappears from your profile. Currently only the last booking made on the SAS webpage when logged in are displayed. The "lost" reservations are still OK in ResAid.
-Nightly SMS. SAS are not supposed to send out SMS regarding gate changes etc during the night hours. Currently doesn´t function properly. The system is supposed to block any such SMS 80 minutes+ prior to flight.
-You can not change seat assignments in the oingoing reservation workflow. But have to finsih the booking and then return to it to be able to change ASR. Is a problem if the booking has diappeared from your profile.
-The new SMS/e-mail notification service in the reservation workflow doesn´t function and it overrides the selection in your profile, resulting in no SMS at all being sent. Work around is to choose the new feature, tell it not to send anything, but have SMS notification turned on in your profile. Then it works.
-Bookings disappears from your profile. Currently only the last booking made on the SAS webpage when logged in are displayed. The "lost" reservations are still OK in ResAid.
-Nightly SMS. SAS are not supposed to send out SMS regarding gate changes etc during the night hours. Currently doesn´t function properly. The system is supposed to block any such SMS 80 minutes+ prior to flight.
-You can not change seat assignments in the oingoing reservation workflow. But have to finsih the booking and then return to it to be able to change ASR. Is a problem if the booking has diappeared from your profile.
-The new SMS/e-mail notification service in the reservation workflow doesn´t function and it overrides the selection in your profile, resulting in no SMS at all being sent. Work around is to choose the new feature, tell it not to send anything, but have SMS notification turned on in your profile. Then it works.
Oct 6, 2008 | 7:45 am
#2
Join Date: Aug 2008
Posts: 40
in addition:
- EB retro claim is not working:
where xx is today +/- 1, at least for the last couple of days already
- trying to change(!) the email address in profile results in
- EB retro claim is not working:
"Retro Registration is down due to maintenance. We expect the service to be available again xx of October."
- trying to change(!) the email address in profile results in
"You cannot remove your e-mail adress as it is used for your Check-in Notification Subcription"