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Originally Posted by GetAA81Back2ARN
(Post 9615500)
Well, that's great but it seems like shooting on the wrong target.
There are clearly discrepancies between different web sites. The SE site still does not allow EBG to use fast track at LHR. And the person answering the e-mails probably checked the SE site and answered based on that. These are helpdesk persons, they don't have experience of all the airports etc. Give them proper information to begin with. So if SAS/Eurobonus could ensure that the websites are updated correctly and are similar between versions then a giant step is taken. And how much I like to discredit SAS IT this is not their fault. The IT-department should not own the information. |
I am happy to say that after three tries during the last month w/o success I today managed to use the FT on an M ticket by showing my EBG card.
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Originally Posted by tommy777
(Post 9615778)
Of course they have been informed of the website not being updated as well... It should be corrected soon
At least the Swedish site hasn't been updated yet. How hard can it be? |
Originally Posted by GetAA81Back2ARN
(Post 9660623)
At least the Swedish site hasn't been updated yet. How hard can it be?
- you need to establish an EB web information update project - get the funding for the project - get the people to participate to the project - identify where the meetings are held, each meeting in different SAS long-haul destination - in first few meetings, get together, organize the group - identify the parts of the web site to be focused on, locate the false information - investigate what would be the correct information (find someone who knows what is the correct information) - identify if it is possible to save some SAS money by cutting benefits while updating the web site (select the web site, which has the fewest benefits and select that as the true information) - report the new updated information - update the information So, all of this is probably implemented sometime near end of this year. Just be patient and wait. |
Originally Posted by miikka
(Post 9661338)
So, all of this is probably implemented sometime near end of this year. Just be patient and wait.
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Originally Posted by GetAA81Back2ARN
(Post 9666635)
Meanwhile they will need to fire some of the managers due to the economy and they also need to focus on opening several new bi-weekly leisure routes.
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Originally Posted by khybner
(Post 9602539)
Are you sure EBG/EGP can still use FT at LHR. I have managed a couple of times since the change last year but recently been refused.
Looking at the table on http://www.sas.se/sv/allt-om-resan/G...ng/Fast-Track/ it says Business only from LHR. Yesterday, I flew Extra AMSOSL. As per the website quote, I was correctly not permitted to use Fast Track with an Extra ticket and *G card (unfortunate but correct...) However the CI lady - Servisair staff uniform, said "it will be permitted (*G FT security in Extra at AMS) once the building work is permitted". I am note sure what building work she was referring to. Any idea? |
Originally Posted by GetAA81Back2ARN
(Post 9660623)
Daddy, daddy! When is soon? I want it now! NOW!
At least the Swedish site hasn't been updated yet. How hard can it be? Lookie here, miracles happen! http://www.sas.se/sv/EuroBonus/Nivae...tsen/?vst=true |
Well,
http://www.sas.se/sv/allt-om-resan/G...ng/Fast-Track/ http://www.sas.no/no/Alt-om-reisen/Fast-Track/ http://www.flysas.com/en/us/Travel_info/SAS-Fast-Track/ are all different! :D I guess you could try printing the one most generous for your airport and wave it in front of the staff if you insist on claiming your "rights". ;) |
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