Is it a seats problem?
May 24, 2006 | 9:48 pm
#1
Original Poster
Join Date: May 2004
Location: CNX/AGP
Programs: AF/KL Flying Blue, SK Eurobonus, TG ROP, BA EC, QR Privilege Club, SQ Krisflyer
Posts: 358
Is it a seats problem?
With an upcoming BKK-CPH trip, and having encountered a cancellation on that route in recent weeks, I have been monitoring SK973/972 on the flight status page for a while.
What this reveals is that SK973 is very often late - usually an hour or so, but sometimes much more than that - leaving CPH. Obviously SK972 is rather less prone to delay as it sits on the ground in BKK for 11 hours prior to its' return leg.
Does anyone know what is causing the problem at the CPH end? I'm sure I read somewhere that the new C class seats were malfunctioning quite a lot. Is it a seats thing?
What this reveals is that SK973 is very often late - usually an hour or so, but sometimes much more than that - leaving CPH. Obviously SK972 is rather less prone to delay as it sits on the ground in BKK for 11 hours prior to its' return leg.
Does anyone know what is causing the problem at the CPH end? I'm sure I read somewhere that the new C class seats were malfunctioning quite a lot. Is it a seats thing?
Last edited by rhodeswood; May 25, 2006 at 4:21 am Reason: edited to remove spelling mistake
May 25, 2006 | 3:00 am
#2
Join Date: Nov 2004
Location: Stockholm
Programs: EBD & Lifetime Gold
Posts: 204
Originally Posted by rhodeswood
With an upcoming BKK-CPH trip, and having encountered a cancellation on that route in recent weeks, I have been monitoring SK973/972 on the flight status page for a while.
What this reveals is that SK973 is very often late - usuaully an hour or so, but sometimes much more than that - leaving CPH. Obviously SK972 is rather less prone to delay as it sits on the ground in BKK for 11 hours prior to its' return leg.
Does anyone know what is causing the problem at the CPH end? I'm sure I read somewhere that the new C class seats were malfunctioning quite a lot. Is it a seats thing?
What this reveals is that SK973 is very often late - usuaully an hour or so, but sometimes much more than that - leaving CPH. Obviously SK972 is rather less prone to delay as it sits on the ground in BKK for 11 hours prior to its' return leg.
Does anyone know what is causing the problem at the CPH end? I'm sure I read somewhere that the new C class seats were malfunctioning quite a lot. Is it a seats thing?
I think SAS is risking customer sat here as they've advertised the new seats extensively with promises on specific routes they would be operational on. Those promises are falling short every now and then as it seems.
May 26, 2006 | 6:43 am
#3
Join Date: Sep 2004
Location: ARN
Posts: 2,321
Originally Posted by Paby
I think SAS is risking customer sat here as they've advertised the new seats extensively with promises on specific routes they would be operational on. Those promises are falling short every now and then as it seems.
The implementation of the new seats (flat beds) is now successfully completed on all SAS flights to and from Bangkok, Shanghai and Tokyo. We are proud to be able to offer an even more comfortable flying experience to our long haul passengers. However due to late deliveries of certain equipment we have been forced to slow down the implementation process. Therefore we cannot guarantee that the new seats will be available on flights to and from Beijing until later on this year. USA routes will be equipped with the new seats during the winter 2006 2007.