Originally Posted by Paby
I think SAS is risking customer sat here as they've advertised the new seats extensively with promises on specific routes they would be operational on. Those promises are falling short every now and then as it seems.
The only routes that are "promised" to have the new seats to date are Bangkok, Shanghai and Tokyo. From the SK homepage:
The implementation of the new seats (flat beds) is now successfully completed on all SAS flights to and from Bangkok, Shanghai and Tokyo. We are proud to be able to offer an even more comfortable flying experience to our long haul passengers. However due to late deliveries of certain equipment we have been forced to slow down the implementation process. Therefore we cannot guarantee that the new seats will be available on flights to and from Beijing until later on this year. USA routes will be equipped with the new seats during the winter 2006 – 2007.