Award error
May 8, 2025 | 3:26 am
#1
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,804
Award error
I am looking at option to book some award on sk metal. The availability seems to be there, the award calendar shows low level 15000 points
The award is goh cph osl xxx where xxx is any airport in norway
When I simply search goh cph osl, it shows the flights and points after seeing 15000 low level in calendar view. When i do the same for goh xxx search where xxx is another airport in norway, it wont shows any option despite there are multiple dates with 15000 points
Osl xxx individually does show 5k options (that would connect to 15000 option for gph cph osl.)
Is it some type of bug or restriction on sas app?
The award is goh cph osl xxx where xxx is any airport in norway
When I simply search goh cph osl, it shows the flights and points after seeing 15000 low level in calendar view. When i do the same for goh xxx search where xxx is another airport in norway, it wont shows any option despite there are multiple dates with 15000 points
Osl xxx individually does show 5k options (that would connect to 15000 option for gph cph osl.)
Is it some type of bug or restriction on sas app?
May 8, 2025 | 5:08 am
#3
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,804
The search for goh cph osl
And osl xxx yield result. This is for many different dates and many different cities xxx
May 8, 2025 | 2:24 pm
#4
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond Metal (OWE), SK Gold (STE+, LTG), UA Platinum(*G),Marriott Titanium (LTP)
Posts: 26,594
Married segment logic. Just because the two individual awards are available, it does not mean that the full routing is available.
In some cases also work the other way around, while a connecting routing is available each leg may not be individually available.
In some cases also work the other way around, while a connecting routing is available each leg may not be individually available.
May 8, 2025 | 9:06 pm
#5
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,804
it wouldnt allow anything like GOH CPH OSL XXX for any date and any destinations?
May 8, 2025 | 10:55 pm
#6
Join Date: Sep 2012
Location: AGH
Posts: 6,804
I have not yet encountered married segments on SK flights though neither for short-haul nor longhaul. As long as seats on each segment where available the CS was able to construct an itinerary and ticket it normally.
It was a constant pain on *A awards, and continues to be on ST awards.
It was a constant pain on *A awards, and continues to be on ST awards.
May 8, 2025 | 11:21 pm
#7
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,804
I have not yet encountered married segments on SK flights though neither for short-haul nor longhaul. As long as seats on each segment where available the CS was able to construct an itinerary and ticket it normally.
It was a constant pain on *A awards, and continues to be on ST awards.
It was a constant pain on *A awards, and continues to be on ST awards.
May 9, 2025 | 1:06 am
#9
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,804
May 9, 2025 | 1:48 am
#10
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond Metal (OWE), SK Gold (STE+, LTG), UA Platinum(*G),Marriott Titanium (LTP)
Posts: 26,594
I have not yet encountered married segments on SK flights though neither for short-haul nor longhaul. As long as seats on each segment where available the CS was able to construct an itinerary and ticket it normally.
It was a constant pain on *A awards, and continues to be on ST awards.
It was a constant pain on *A awards, and continues to be on ST awards.
May 9, 2025 | 2:27 am
#11
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,804
May 9, 2025 | 12:11 pm
#12
Join Date: Sep 2012
Location: AGH
Posts: 6,804
Call during European business hours the Swedish number. Those are, form my experience, the most helpful and empowered agents. Best time is between 10am and 12pm or 2pm to 4pm. Avoid European morning, lunchtime and after 4pm.
May 9, 2025 | 1:39 pm
#13
Join Date: May 2018
Location: London
Programs: SAS Gold, Hilton Gold, OneWorld Sapphire
Posts: 499
I have not yet encountered married segments on SK flights though neither for short-haul nor longhaul. As long as seats on each segment where available the CS was able to construct an itinerary and ticket it normally.
It was a constant pain on *A awards, and continues to be on ST awards.
It was a constant pain on *A awards, and continues to be on ST awards.
May 9, 2025 | 1:55 pm
#14
Join Date: Sep 2012
Location: AGH
Posts: 6,804
I have. Tried to book PVG-CPH-LHR in Business, PVG-CPH had availability in Business and CPH-LHR had availability in Plus, but it did not show up online. The phone agent explained that I class (business award class) needed to be available for the entire trip, including CPH-LHR for it to book in Business even though the CPH-LHR sector would be in the Plus cabin (and thus F class or whatever the Plus award class is).
You can combine travel classes for your outbound and return flights (e.g. outbound in economy and return in business) but you can't combine booking classes in a single direction (e.g. CPH-AMS in economy and AMS-JFK in business).
Funny enough, on ST awards... they say:
You can combine travel classes for your outbound and return flights (e.g. outbound in economy and return in business) but you can't combine booking classes in a single direction (e.g. CPH-AMS in economy and AMS-JFK in business).
[...]
Our customer service team can help members add connecting flights (incl. flights in a different booking class) to existing partner award flights if the price of the original booking does not change (domestic or booking in same geographic zone) and if the booking is in the same or a lower booking class as the original booking.
May 9, 2025 | 11:27 pm
#15
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,804
Yeah, overnights usually do not work out in the online system. Only way is to call. If would try to push them to waive the phone service fee since it is their fault their booking engine is so crappy and you had to call. These would be the words I would use... maybe a bit less offensive
Call during European business hours the Swedish number. Those are, form my experience, the most helpful and empowered agents. Best time is between 10am and 12pm or 2pm to 4pm. Avoid European morning, lunchtime and after 4pm.
Call during European business hours the Swedish number. Those are, form my experience, the most helpful and empowered agents. Best time is between 10am and 12pm or 2pm to 4pm. Avoid European morning, lunchtime and after 4pm.
My ideal route is somewhere in usa ewr goh using 12500 a3 miles
Goh cph osl alta using 15000 sk miles. Then
Doing a milk run flying most airports between alta to vds/kkn and back to alta