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SAS and EC261/EU261 Claims [merged Discussions]

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SAS and EC261/EU261 Claims [merged Discussions]

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Old Jan 2, 2024, 3:23 am
  #211  
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Join Date: Nov 2004
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Originally Posted by vegasbased
But, since it was this past July, the ticket number seems to have been "recycled", and it is now assigned to another passenger.
No, it doesn't work this way. Ticket No. are not reused/recycled. SAS can't look up the PNR most likely because you have not provided the SAS PNR (different from the Orbitz PNR) or the ticket No. I can assure that SAS will be able to look-up the ticket and PNR if the correct info is provided.
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Old Mar 20, 2024, 2:58 am
  #212  
 
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Their form gives me an unspecified error message "something went wrong". is there another way to file a claim?
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