EU261 Regulator
#16
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,166
If booked through a TA, SK should not be dealing directly with you. They should be dealing with your TA, and your TA with you. So your gripe is with the TA. And SK is in all likelihood not going to issue a refund directly to you. They may offer you a voucher for later use.
#17
Original Poster
Join Date: Apr 2015
Location: IAD
Posts: 735
If booked through a TA, SK should not be dealing directly with you. They should be dealing with your TA, and your TA with you. So your gripe is with the TA. And SK is in all likelihood not going to issue a refund directly to you. They may offer you a voucher for later use.
#18
Join Date: Jul 2008
Programs: EBG4Life, EBD, 1MM
Posts: 1,397
The TA keeps saying that SK told them it will be months and that they have called SK requesting the process be expedited to meet EU 261\US DOT rules and have been told no. They advised that I contact SK directly if I wish to complain the refund processing time is taking too long. Can a EU261 complaint be filed against the TA?
With that being said, we had a charge back on a Air India flight that took Mastercard 4+ months to sort out....and that was from November 2019. I don't think that you have an option to get this handled quickly unless your credit card is willing to move quickly. In the end we got our compensation from both SAS and Mastercard/Air India, so the system will eventually catch up. I sincerely hope the compensation isn't an urgent matter for you.
#20
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It's silly, but it only takes 2-3 minutes to complete the DOT complaint form. DOT requires the carrier to respond and given DOT rules, there really is only one lawful response. Thus, the refund is issued and the carrier responds that it has complied. But, it is one more reason not to delay filing these complaints and a chargeback with one's card issuer as well if the carrier has not initiated a refund within 7 days of the request.