New SAS website live
Jan 22, 2017, 11:30 pm
#46
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
Back to my original rant - flysas.com is working today :-:^
Feb 1, 2017, 7:46 am
#47
Join Date: Jan 2006
Location: Here, There & Everywhere
Programs: OZ Diamond, Miles & Smiles *G, PC Amb
Posts: 659
Hi, good thing i stumbled upon this thread as I thought I was going nuts!
I'm trying to make a booking on the SAS website for;
HKG-(ARN)-HEL
HEL-ARN
ARN-HKG
Essentially doing a stopover in Stockholm on the return.
I cannot believe that SAS don't have a multi-city option available on their website!?
Is there a workaround to this or any other sites you recommend to book a multi-city itinerary on SAS? They have some pretty good fares ex-HKG for Finland, but the price shoots up by quite a bit if I price the flights seperately.
Thanks.
I'm trying to make a booking on the SAS website for;
HKG-(ARN)-HEL
HEL-ARN
ARN-HKG
Essentially doing a stopover in Stockholm on the return.
I cannot believe that SAS don't have a multi-city option available on their website!?
Is there a workaround to this or any other sites you recommend to book a multi-city itinerary on SAS? They have some pretty good fares ex-HKG for Finland, but the price shoots up by quite a bit if I price the flights seperately.
Thanks.
Feb 1, 2017, 9:55 am
#48
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
Is there a workaround to this or any other sites you recommend to book a multi-city itinerary on SAS? They have some pretty good fares ex-HKG for Finland, but the price shoots up by quite a bit if I price the flights separately.
Feb 1, 2017, 10:23 am
#49
Join Date: Feb 2003
Location: Denmark, SK*G ( EBD), BA (silver), FB (Silver)
Posts: 489
Tried yesterday to book CPH-TXL r/t for two.
The engine kept saying my frequent flyer number didnt match the names.
Triple-checked and everything was fine. But simply couldnt book
Ended up having to book Air Berlin in stead-
This must be the certain way to bankruptcy for SK..... if they dont act NOW....
Feb 1, 2017, 10:44 am
#50
Original Poster
Join Date: Sep 2012
Location: AGH
Posts: 5,979
The new website is driving me nuts.
Tried yesterday to book CPH-TXL r/t for two.
The engine kept saying my frequent flyer number didnt match the natmes.
Triple-checked and everything was fine. But simply couldnt book
Ended up having to book Air Berlin in stead-
This must be the certain way to bankruptcy for SK..... if they dont act NOW....
Tried yesterday to book CPH-TXL r/t for two.
The engine kept saying my frequent flyer number didnt match the natmes.
Triple-checked and everything was fine. But simply couldnt book
Ended up having to book Air Berlin in stead-
This must be the certain way to bankruptcy for SK..... if they dont act NOW....
i bet they didn't even put tracers in to get an idea how many customers look up fares, proceed to book them and then check-out or abort along the way.
Last edited by fassy; Feb 1, 2017 at 10:52 am
Feb 1, 2017, 4:25 pm
#51
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
Some of the OTAs can't seem to find the right SK flights (if at all), which makes it even more frustrating. It pains me to say this, but I can't believe that the US airlines actually have decent websites compared to the rest of the world. 
Especially so, since I've been critical of them in the past. 
The quickest way is to call them, they can certainly offer you such itineraries without the premium you incur on the website. Make sure to call them outside of Swedish office hours (11:00-15:00), so you get to talk to someone competent in Eastern Europe.
Actually, I don't even know what SAS charges for phone or in-person bookings...
Feb 1, 2017, 11:00 pm
#52
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
I've never been charged a cent for phone booking and about 30-40% of my SAS tickets have to be broke don the phone because of their terrible website. I'm not sure what the official rules are, though I'm certain someone will post them.
Either because of Diamond or when you want to book itineraries that you can't get on the website they don't charge a booking fee.
Nevertheless, if you don't mind calling in and you can avoid the Scandinavians, the process is smooth and efficient as long as you know what you want and type in your EB number when you call (they'll ask for it).
Either because of Diamond or when you want to book itineraries that you can't get on the website they don't charge a booking fee.
Nevertheless, if you don't mind calling in and you can avoid the Scandinavians, the process is smooth and efficient as long as you know what you want and type in your EB number when you call (they'll ask for it).
Feb 2, 2017, 1:31 am
#53
Original Poster
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Diamond members do not pay a phone booking fee.
i remembered that one time before the Diamond times I had to call for a booking since the website was broken (and they even knew about it) and I had to pay phone booking fees. I tried to argue that it is clearly their fault that I have to call in but to no avail...
i remembered that one time before the Diamond times I had to call for a booking since the website was broken (and they even knew about it) and I had to pay phone booking fees. I tried to argue that it is clearly their fault that I have to call in but to no avail...
Feb 2, 2017, 6:10 am
#54
Join Date: Feb 2003
Location: Denmark, SK*G ( EBD), BA (silver), FB (Silver)
Posts: 489
You assume, that while sipping double foamed non fat latte green chai tea, stroking their well groomed hipster beards (could also say egos) and congratulating themselves on such an accomplishment, they actually notice people aborting the booking process or correlating declining number in bookings to the time of activating the new fail-website...
i bet they didn't even put tracers in to get an idea how many customers look up fares, proceed to book them and then check-out or abort along the way.
i bet they didn't even put tracers in to get an idea how many customers look up fares, proceed to book them and then check-out or abort along the way.
I wonder when they go bankrupt if they will have a big sale of old SK-trinkets
Might be nice to have a souvenir of a once-glorious airline
Feb 9, 2017, 2:06 pm
#55
Join Date: Feb 2017
Programs: SAS EuroBonus Gold
Posts: 43
That new website is a complete disaster.
The day they rolled it out in Sweden, I spent 30 mins staring at it, trying to figure how do I check my current reservation...
The bigger panic started when I logged in into my Eurobonus account. I have never seen more disorganised, random, non making sense, messed up and etc navigation!
Why the hell my balance is top right, contact is bottom left, new booking mid with a popup, points on the left corner center towards right bottom top corner overlayed with logo...
I abandoned the page and use iPhone app as much as I can... Already submitted 3 feedbacks, but got 0 response.
The day they rolled it out in Sweden, I spent 30 mins staring at it, trying to figure how do I check my current reservation...
The bigger panic started when I logged in into my Eurobonus account. I have never seen more disorganised, random, non making sense, messed up and etc navigation!
Why the hell my balance is top right, contact is bottom left, new booking mid with a popup, points on the left corner center towards right bottom top corner overlayed with logo...
I abandoned the page and use iPhone app as much as I can... Already submitted 3 feedbacks, but got 0 response.
Feb 10, 2017, 10:54 am
#56
Join Date: Mar 2011
Location: CPH, BLL, HAM
Programs: SAS/A* DIAMOND/GOLD, GHA Black, HHonors Diamond
Posts: 100
I spoke to one of the agents on the diamond-line. She said, that everyone she spoke to on the phone, mentioned how insane the new site was. She said, that they tried to make management listen and register the many, many, many complaints regarding the new website, but no luck yet. She gave the impression, that the negative feed-back and calls regarding thins that should've happened at the site, was very substantial.
Feb 10, 2017, 11:07 am
#57
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
The page for doing this is terrible. The design is bad but even worse is that it doesn't work. As soon as I tried to manage a booking I ended up with the message "You need to go to the swedish site to manage this booking." followed by an instruction how to manipulate (!) the URL to get there.
But the thing is I WAS at the sas.se and there is simply no way to make it stay there. Most of the time it redirects to flysas.com. Sometimes I was linked to classic.sas.se which in turn redirects to the new site....
Feb 10, 2017, 11:46 am
#58
Suspended
Join Date: Sep 2014
Posts: 624
I have done exactly this and I came to the conclusion that they had removed the function. Only after reading your post, I realised that maybe I didn't look hard enough (!), went back to the site and finally found out how to manage an existing booking.
The page for doing this is terrible. The design is bad but even worse is that it doesn't work. As soon as I tried to manage a booking I ended up with the message "You need to go to the swedish site to manage this booking." followed by an instruction how to manipulate (!) the URL to get there.
But the thing is I WAS at the sas.se and there is simply no way to make it stay there. Most of the time it redirects to flysas.com. Sometimes I was linked to classic.sas.se which in turn redirects to the new site....
The page for doing this is terrible. The design is bad but even worse is that it doesn't work. As soon as I tried to manage a booking I ended up with the message "You need to go to the swedish site to manage this booking." followed by an instruction how to manipulate (!) the URL to get there.
But the thing is I WAS at the sas.se and there is simply no way to make it stay there. Most of the time it redirects to flysas.com. Sometimes I was linked to classic.sas.se which in turn redirects to the new site....
We have great software firms here, I'll repeat I'd like to know the name of the developer/agency that did SAS'. They need to be named and shamed.
Feb 10, 2017, 3:21 pm
#59
Join Date: Feb 2017
Programs: SAS EuroBonus Gold
Posts: 43
Yeah, I usually get redirected to the old site too when I check my reservations. So I can look at the seat map, presumably.
We have great software firms here, I'll repeat I'd like to know the name of the developer/agency that did SAS'. They need to be named and shamed.
We have great software firms here, I'll repeat I'd like to know the name of the developer/agency that did SAS'. They need to be named and shamed.
I totally would support that!
Feb 10, 2017, 10:01 pm
#60
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,166
In the middle of the screen I have a "Mine rejser" with a number in a red circle indicating the number of bookings. Is that new? It does take me to the old website to display the actual booking. So still not really scoring any points for the overall update....