Originally Posted by fassy

You assume, that while sipping double foamed non fat latte green chai tea, stroking their well groomed hipster beards (could also say egos) and congratulating themselves on such an accomplishment, they actually notice people aborting the booking process or correlating declining number in bookings to the time of activating the new fail-website...

i bet they didn't even put tracers in to get an idea how many customers look up fares, proceed to book them and then check-out or abort along the way.