SAS Chat
Mar 31, 2020, 9:09 am
#16
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
SAS Chat has now been replaced with bot 'Turi' who appears when you are on the contact page. Sadly s/he/it cannot connect you to a human, probably due to the current situation.
Mar 31, 2020, 9:28 am
#17
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,699
Apr 1, 2020, 12:22 pm
#19
Join Date: Dec 2017
Location: MMX (CPH) / VIE
Programs: A3*G, LH*FQTV
Posts: 99
Yeah, this unfortunately looks s**t, but I actually like the Swiss (by now I think extended to all LH Group airlines) Facebook Chatbot. Tried it out a while ago just for fun, got my boarding pass in the Messenger app and jumped on a plane. When I arrived too late to catch the onward connection, I already had a new boarding pass popping up as a message from the bot when we touched down, while the crew still recommended other passengers to try and run.
Apr 1, 2020, 12:39 pm
#20
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
Yeah, this unfortunately looks s**t, but I actually like the Swiss (by now I think extended to all LH Group airlines) Facebook Chatbot. Tried it out a while ago just for fun, got my boarding pass in the Messenger app and jumped on a plane. When I arrived too late to catch the onward connection, I already had a new boarding pass popping up as a message from the bot when we touched down, while the crew still recommended other passengers to try and run.
The new boarding passes for changed flights etc. has worked in the SAS APP for years. Specially if you are Diamond. I have more than once been on delayed flights or flights which had to be canceled after boarding completed when a truck hits the doors and similar. In all cases I've had the boarding card for my new flight in the SAS APP before I existed the delayed or canceled bird.
Apr 1, 2020, 2:24 pm
#21
Join Date: Dec 2017
Location: MMX (CPH) / VIE
Programs: A3*G, LH*FQTV
Posts: 99
At least something works for Swiss then, because their app s.... bigtime.
The new boarding passes for changed flights etc. has worked in the SAS APP for years. Specially if you are Diamond. I have more than once been on delayed flights or flights which had to be canceled after boarding completed when a truck hits the doors and similar. In all cases I've had the boarding card for my new flight in the SAS APP before I existed the delayed or canceled bird.
The new boarding passes for changed flights etc. has worked in the SAS APP for years. Specially if you are Diamond. I have more than once been on delayed flights or flights which had to be canceled after boarding completed when a truck hits the doors and similar. In all cases I've had the boarding card for my new flight in the SAS APP before I existed the delayed or canceled bird.
Apr 2, 2020, 8:46 am
#22
Join Date: Nov 2014
Location: CPH, Swedish side of the bridge
Programs: SK*G (EBD)
Posts: 574
Apr 2, 2020, 9:10 am
#23
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
I would prefer an app working for all airlines too, but not if it's run by facebook or similar. I do not trust them an inch, and I don't like my personal data being sold to anyone without my approval.
Feb 23, 2021, 3:44 am
#24
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
After clicking thru a few step the live agent appears and takes care of your problem(s)
