mypoints emails have STOPPED coming in altogether
Nov 3, 2005, 1:48 pm
#1
Original Poster
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
mypoints emails have STOPPED coming in altogether
I've been dutifully collecting my points and shipping them off to Hilton. About a month ago emails stopped coming in.
I've emailed mypoints twice to ask why but have yet to get a single response.
Anyone else run into this? My account still seems to be active as I can log in and check my balance and all.
I've emailed mypoints twice to ask why but have yet to get a single response.
Anyone else run into this? My account still seems to be active as I can log in and check my balance and all.
Nov 3, 2005, 2:00 pm
#3
Join Date: Jul 2005
Location: IND
Programs: Marriott Platinum, SWA CP
Posts: 577
No problems here. Got mail today.
Have you checked your junk mail folder? After the changes a few months back, mine started going there until I added mypoints e-mail address to my address book (with Yahoo!).
Have you checked your junk mail folder? After the changes a few months back, mine started going there until I added mypoints e-mail address to my address book (with Yahoo!).
Nov 3, 2005, 2:06 pm
#4
Join Date: Jun 2005
Location: Here, there, and everywhere
Programs: PC: Platinum, DL: PM, National: Exec
Posts: 806
indyscott may have your solution. Check your email spam settings or in your spam folder. About a month or two ago, mypoints emails started being delivered to my yahoo spam folder. I had to define them as a safe sender to receive the emails in my inbox.
Nov 3, 2005, 2:35 pm
#6
Original Member
Join Date: May 1998
Location: San Antonio, Texas
Programs: AA- Lifetime Platinum; Marriott - Lifetime Platinum: Starwood - Gold; IHG - Platinum
Posts: 2,201
Mine stopped too
Three of us have mypoints accnts. They all stopped receiving mail a couple of months ago. They are not going to a spam folder. I just can't figure out what the problem is. We haven't done anything that mypoints forbids. I even did that update thing several weeks back that was good for 60 points.
I even sent them a couple of emails asking what's up. No reply! I sure miss the fast and easy Hilton points!
I even sent them a couple of emails asking what's up. No reply! I sure miss the fast and easy Hilton points!
Nov 3, 2005, 3:00 pm
#8
Join Date: Feb 2003
Location: New York, NY, USA
Programs: SPG GL, AA GL
Posts: 2,591
I had the same problem last month. I changed it to use a new email address and since then got everything. So my old email was the issue, even though there was no spam filter set by me. I believe the server may have some auto settings. MyPoints mail usually comes in batches, so maybe software automatically assume it's spam and block it.
Try changing one of your email address and see if that's the issue.
Try changing one of your email address and see if that's the issue.
Nov 3, 2005, 3:16 pm
#10
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,450
Originally Posted by jfe
I have 36 emails from them right now
I better click on them before they expire
I better click on them before they expire
To the OP, good luck getting the tap turned back on.
Nov 3, 2005, 3:29 pm
#11
FlyerTalk Evangelist
Join Date: Feb 2002
Location: El Paso, TX, USA
Programs: Kicked out of all of them
Posts: 32,554
Originally Posted by tcook052
I find I have to action the MyPoints emails I receive almost daily as some are time sensitive. Do you let yours build up for a week, for example, jfe?
To the OP, good luck getting the tap turned back on.
To the OP, good luck getting the tap turned back on.
I better clean them up once I get to the hotel
Nov 3, 2005, 8:51 pm
#12
Join Date: Jul 2001
Location: Near Pittsburgh, Pennsylvania, USA, Earth (PIT)
Programs: Airline/TSA Avoidance Platinum, Hotel Disloyalty Silver, Hertz 1.7*
Posts: 5,277
I had trouble with certain email addresses and MyPoints in the past. As I recall, I tried to get them to my custom domain at one point, and that never worked. Right now I use Gmail, and that works fine once you have Gmail knowing that it's not spam. I've been getting a couple mails from them every day recently. i tend to let them pile up for several days then read and clear them all at once.
Nov 3, 2005, 11:33 pm
#14
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,450
Originally Posted by corrad
do you have more than 1 account per person? I think in the past, mypoints have terminated multiple accounts.
Originally Posted by doglover
My account still seems to be active as I can log in and check my balance and all.
Nov 3, 2005, 11:48 pm
#15
Join Date: Sep 2001
Location: San Diego, CA, USA
Posts: 244
Like the OP, I haven't received any MyPoints emails for ages. I did change my email address, but I've checked and the emails are not going into bulk or spam or junk. I can log in and check my balance, and it looks like I can still get points (although very, very slowly) for buying things through the website. It's just the email thing. I, too, have emailed them and received no reply. I guess it's not a huge loss, but I did like the occasional bunch of Hilton points.