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Extended onesuite.com outage

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Extended onesuite.com outage

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Old Oct 14, 2005 | 3:12 pm
  #1  
nsx
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Extended onesuite.com outage

I don't know when it started, but onesuite.com's systems, including login at their web site, have been down all day today. Is this a computer problem or a financial one? Either way I guess it proves that I need a backup long distance provider.
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Old Oct 14, 2005 | 5:18 pm
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The current message says:

We're currently doing some maintenance on our system and will be back on soon. We truely apologize for any inconvenience caused.
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Old Oct 14, 2005 | 5:59 pm
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Talked to onesuite and they said a server had crashed and that the system would be back up tonight. We tried to use them last evening and figured something was wrong.
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Old Oct 14, 2005 | 6:27 pm
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"All circuits were busy" and last night and I was surprised that it was still down this morning. Eventually that was replaced with the female (asian?) voice announcing the outage.

I needed to call a friend in Italy and I don't have any international plan on my cell phone. Luckily my sister called me just as she was going to pick up some $5 international calling cards at a convenience store., so she got one for me
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Old Oct 14, 2005 | 6:35 pm
  #5  
nsx
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Originally Posted by ernie8575
Talked to onesuite and they said a server had crashed and that the system would be back up tonight. We tried to use them last evening and figured something was wrong.
One server crashes and the whole network goes down? That's either grossly incompetent design or a fabrication.
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Old Oct 14, 2005 | 7:39 pm
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I also use pincity, it works fine
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Old Oct 15, 2005 | 1:36 pm
  #7  
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Originally Posted by ernie8575
Talked to onesuite and they said a server had crashed and that the system would be back up tonight. We tried to use them last evening and figured something was wrong.
The outage is over 36 hours now. I'm starting to suspect that onesuite has not been paying its bills...
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Old Oct 15, 2005 | 4:44 pm
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Originally Posted by ernie8575
Talked to onesuite and they said a server had crashed and that the system would be back up tonight. We tried to use them last evening and figured something was wrong.
Still going on - and they have this "one server" handling both the phone call routing and the web billing system?
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Old Oct 15, 2005 | 4:49 pm
  #9  
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If the server in question is the one that knows who has prepaid how much, and if the backups were lost too, then onesuite is really in trouble. But denying service rather than taking the risk of bad debt in the meantime is simply bad business.
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Old Oct 15, 2005 | 5:03 pm
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i used to use onesuite all the time, but i have had the WORST service with them this past year, that i dont use them anymore. the calls i made would never connect, or go through... after the 10th time of this happening, i just switched to the Sam's club ATT card, much more reliable. When you need to make a phone call, YOU CAN. Onesuite has gone way downhill..
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Old Oct 15, 2005 | 10:57 pm
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They have worked well for me in the past.
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Old Oct 15, 2005 | 11:24 pm
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Hmmm, it has worked very well for me too but it is still down.
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Old Oct 16, 2005 | 1:05 am
  #13  
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Originally Posted by goingsomewhere
They have worked well for me in the past.
They have worked well for me in the past as well up until two days ago, as I rarely ever had problems with them. In fact, I always recommended them!

Still, I made certain not to purchase greater than US$20.00 worth of telephone service each time. I also have the AT&T card as a back-up.

However, this current outage is embarrassing and inexcusable to www.onesuite.com...
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Old Oct 16, 2005 | 6:21 am
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Working!

Its home page in back in operation!
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Old Oct 16, 2005 | 12:33 pm
  #15  
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Originally Posted by hernande
Its home page in back in operation!
The home page was never down, but you could not log in. And you still can't. Looks like I'll have to dispute my recent recharge with the credit card people.
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