Extended onesuite.com outage
 

I don't know when it started, but onesuite.com's systems, including login at their web site, have been down all day today. Is this a computer problem or a financial one? Either way I guess it proves that I need a backup long distance provider.

The current message says:

We're currently doing some maintenance on our system and will be back on soon. We truely apologize for any inconvenience caused.

Talked to onesuite and they said a server had crashed and that the system would be back up tonight. We tried to use them last evening and figured something was wrong.

"All circuits were busy" and last night and I was surprised that it was still down this morning. Eventually that was replaced with the female (asian?) voice announcing the outage.

I needed to call a friend in Italy and I don't have any international plan on my cell phone. Luckily my sister called me just as she was going to pick up some $5 international calling cards at a convenience store., so she got one for me :)

One server crashes and the whole network goes down? That's either grossly incompetent design or a fabrication.

I also use pincity, it works fine

The outage is over 36 hours now. I'm starting to suspect that onesuite has not been paying its bills...

Still going on - and they have this "one server" handling both the phone call routing and the web billing system?

If the server in question is the one that knows who has prepaid how much, and if the backups were lost too, then onesuite is really in trouble. But denying service rather than taking the risk of bad debt in the meantime is simply bad business.

i used to use onesuite all the time, but i have had the WORST service with them this past year, that i dont use them anymore. the calls i made would never connect, or go through... after the 10th time of this happening, i just switched to the Sam's club ATT card, much more reliable. When you need to make a phone call, YOU CAN. Onesuite has gone way downhill..

They have worked well for me in the past.

Hmmm, it has worked very well for me too but it is still down.

They have worked well for me in the past as well up until two days ago, as I rarely ever had problems with them. In fact, I always recommended them!

Still, I made certain not to purchase greater than US$20.00 worth of telephone service each time. I also have the AT&T card as a back-up.

However, this current outage is embarrassing and inexcusable to www.onesuite.com...

Working!
 

Its home page in back in operation!

The home page was never down, but you could not log in. And you still can't. Looks like I'll have to dispute my recent recharge with the credit card people.